Mandarin-Speaking Guest Experience Officer

Grand Hyatt; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier hospitality brand in Bali is seeking a passionate Guest Service Officer who speaks Mandarin. This role focuses on providing exceptional, personalized service to Mandarin-speaking guests, ensuring their satisfaction during their stay. Responsibilities include assisting with check-ins, managing guest requests, and handling service recovery. Candidates should have a diploma or degree in hospitality, fluent Mandarin and English, and at least 2 years of hotel experience. Strong communication and interpersonal skills are essential.

Benefits

Career development opportunities

Competitive salary

Employee discounts

Qualifications

• Minimum 2 years of experience in hotel operations, preferably within the Rooms Division.
• Fluent in Mandarin and English (spoken and written).
• Professional, friendly, and confident personality.
• Detail-oriented and able to work in a fast-paced hospitality environment.

Responsibilities

• Provide warm and personalized service to guests.
• Assist Mandarin-speaking guests with check-in and special requests.
• Maintain awareness of hotel promotions and upselling opportunities.
• Handle guest feedback and service recovery professionally.
• Monitor room allocations and guest preferences.

Skills

Strong customer service orientation

Excellent communication skills

Fluency in Mandarin

Fluency in English

Interpersonal skills

Detail-oriented

Flexibility

Education

Diploma or Bachelor’s Degree in Hospitality, Tourism Management, or related field

Job description

A premier hospitality brand in Bali is seeking a passionate Guest Service Officer who speaks Mandarin. This role focuses on providing exceptional, personalized service to Mandarin-speaking guests, ensuring their satisfaction during their stay. Responsibilities include assisting with check-ins, managing guest requests, and handling service recovery. Candidates should have a diploma or degree in hospitality, fluent Mandarin and English, and at least 2 years of hotel experience. Strong communication and interpersonal skills are essential.