Mandarin Front Desk Host — Elevate Guest Wellness Experience

IHG Hotels & Resorts; Provinsi Bali; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A hospitality company in Bali is looking for a Front Office Receptionist (Mandarin Speaking) to enhance guest experiences. The role involves greeting guests, performing check-in and check-out procedures, and ensuring guest satisfaction. Applicants should have at least 1-year experience in a hotel role, effective communication in English and Mandarin, and technical skills in MS Office. Ideal for candidates with a hospitality diploma or equivalent experience. Join us and be part of our vibrant team!

Qualifications

• At least 1-year experience in a similar hotel operational setting.
• Basic knowledge of Mandarin or degree in a related field.
• Demonstrated ability to follow guidelines and standards of service.

Responsibilities

• Greet guests on arrival and conduct check-in procedures efficiently.
• Ascertain guest satisfaction and handle check-out processes.
• Maintain a balanced bank and reconcile transactions at shift's end.
• Conduct procedures involved in providing guest in-room amenities.
• Ensure cleanliness and good working condition of equipment.

Skills

Fluent in English

Active Mandarin speaker

Technical skills in MS Office

Familiar with POS, PMS, CRM platforms

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Job description

A hospitality company in Bali is looking for a Front Office Receptionist (Mandarin Speaking) to enhance guest experiences. The role involves greeting guests, performing check-in and check-out procedures, and ensuring guest satisfaction. Applicants should have at least 1-year experience in a hotel role, effective communication in English and Mandarin, and technical skills in MS Office. Ideal for candidates with a hospitality diploma or equivalent experience. Join us and be part of our vibrant team!