Logistics Customer Service & Shipment Coordination

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics operator in Indonesia is seeking a Customer Service professional responsible for managing communication and order processing to ensure operational efficiency. You will handle bookings, monitor shipment statuses, and prepare reports while demonstrating excellent communication skills in English and Bahasa. Join a dynamic team focused on quality service and continuous improvement within the maritime logistics sector.

Qualifications

• Bachelor degree in Logistics, Business, or a related field.
• Min. 2 years experience in shipping, forwarding, or international logistics as Customer Service.
• Excellent communication skills in English and Bahasa.

Responsibilities

• Manage communication and order processing between customers, carriers, and operations.
• Handle booking and space allocation for shipping voyages.
• Prepare and submit reports as agreed with customers.
• Monitor order fulfillment and shipment documentation.

Skills

Excellent communication skills

Stakeholder management

Coordination across departments

Proficient in shipping/logistics systems

Education

Bachelor degree in Logistics, Business, or related fields

Tools

Excel

ERP

Job description

A leading logistics operator in Indonesia is seeking a Customer Service professional responsible for managing communication and order processing to ensure operational efficiency. You will handle bookings, monitor shipment statuses, and prepare reports while demonstrating excellent communication skills in English and Bahasa. Join a dynamic team focused on quality service and continuous improvement within the maritime logistics sector.