LGEID Data Analyst

LG; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global technology leader in Jakarta Selatan is seeking a candidate to monitor regional service operations and manage customer satisfaction initiatives. The role involves analyzing service performance, providing support for field challenges, and managing Authorized Service Centers. Applicants should have a Bachelor's degree and at least 1 year of experience in data analysis and customer satisfaction management. Strong communication and time management skills are essential for success in this position.

Qualifications

• Candidates should have experience as a data analyst with a focus on customer satisfaction for at least 1 year.
• Strong time management skills are crucial for this role.
• Excellent communication skills are required to support customer engagement.

Responsibilities

• Monitor Work In Progress in the regional area.
• Control daily service center activities and support field obstacles.
• Prepare weekly and monthly reports analyzing service performance.
• Handle customer feedback and implement necessary countermeasures.
• Manage Authorized Service Centers to ensure customer satisfaction.

Skills

Data analysis

Customer satisfaction management

Time management

Communication skills

Education

Bachelor degree in any major

Job description

Overview

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

Responsibilities

• Monitoring Work In Progress on regional Area.
• Controlling day to day service center activity and provide support for field obstacles.
• Make regular weekly - monthly report analyze service performance toward target and improvements needed.
• Handling voice of customer and countermeasure respond needed.
• Manage Authorized Service Center and way-of-working to be able to meet good customer service satisfaction level.

Qualifications

• Bachelor degree in any major.
• Experienced as Data analyst & customer satisfaction are at least 1 years.
• Strong time management and communications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.