LEARNING & DEVELOPMENT MANAGER

PT BOGA MAKMUR BERJAYA ABADI; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading restaurant organization in Indonesia seeks a Learning & Development Manager to craft impactful learning experiences for their operational and corporate teams. The ideal candidate will implement L&D strategies, conduct training sessions, and develop assessment tools to enhance employee performance. Minimum of 5 years’ experience in Learning & Development, preferably in F&B or Hospitality, is required. Strong facilitation and communication skills are essential for success in this role.

Qualifications

• 5+ years of experience in Learning & Development, preferably in F&B/Hospitality/Retail.
• Strong ability to create training modules, manuals, and e-learning content.
• Familiar with competency frameworks and training evaluation methods.

Responsibilities

• Develop and implement comprehensive L&D strategies for all levels.
• Design training curriculum for operational and office roles.
• Lead and conduct training sessions on various topics.
• Develop assessment tools to measure training effectiveness.
• Maintain training records and present dashboards to Management.

Skills

Facilitation skills

Presentation skills

Coaching skills

Communication skills

Interpersonal skills

Leadership skills

Education

Bachelor’s Degree in HR, Psychology, Education, or related fields

Job description

Join us as a Learning & Development Manager, where you will craft impactful learning experiences that empower our operational and corporate teams. Your leadership will directly influence talent growth, performance excellence, and the success of our fast‑growing restaurant organization.

Key Responsibilities

• Develop and implement comprehensive L&D strategies for all levels—front line, supervisory, and managerial.
• Design training curriculum for operational roles (Service, Kitchen, Barista, Cashier, Store Leaders) and office roles (HR, Finance, Marketing, etc.).
• Build and update SOP-based training materials, e-learning modules, and competency frameworks.
• Identify training needs through analysis, performance data, and collaboration with Operations & HR.

Execution & Facilitation

• Lead and conduct training sessions: on‑boarding, technical skills, customer service, leadership, and compliance.
• Coach and develop internal trainers and training coordinators across branches.
• Ensure consistent training quality across all restaurant locations.

Monitoring & Evaluation

• Develop assessment tools to measure training effectiveness.
• Track post‑training performance improvements and provide feedback to management.
• Monitor training KPIs: attendance, completion rate, training hours, and competency score improvements.

People Development & Culture

• Build talent development programs for high‑potential employees.
• Support succession planning for key roles in operations and head office.
• Drive a learning culture by promoting continuous skill development and growth mindset.

Reporting & Administration

• Maintain training records, reports, and development plans.
• Present monthly training dashboards to Management.

Qualifications

• Bachelor’s Degree in HR, Psychology, Education, or related fields.
• Minimum 5 years’ experience in Learning & Development; experience in F&B / Hospitality / Retail is strongly preferred.
• Strong facilitation, presentation, and coaching skills.
• Ability to create training modules, manuals, and e‑learning content.
• Excellent communication, interpersonal, and leadership skills.
• Familiar with competency frameworks and training evaluation methods.
• Able to work in a fast‑paced, multi‑branch environment.

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