Junior IT Infrastructure Engineer

hosting.com; Kuta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global tech company in Bali is seeking an IT support professional to assist with onboarding and troubleshooting. The ideal candidate will have strong knowledge of Microsoft 365 and experience supporting MacOS. You will respond to IT requests, manage asset registries, and ensure security measures are implemented. This role offers the opportunity to work with a passionate team driving growth and innovation while developing your skills in a supportive environment.

Benefits

Part of a global tech company

Work alongside passionate colleagues

Impact company culture

Qualifications

• Detail-oriented with the ability to communicate technical concepts to non-technical users.
• Experience with onboarding and offboarding end users.

Responsibilities

• Respond to IT support requests using the helpdesk ticketing system.
• Assist with end user onboarding and administration.
• Manage and maintain the asset registry.
• Support hardware setup and maintenance.

Skills

Knowledge of Microsoft 365

Experience supporting MacOS

Tools

Microsoft Intune

Job description

About Us

We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe.

We can't do this alone. Come join the journey. And help us build something better, together.

About The Role

We're looking for someone process driven with an attention to detail and the ability to communicate technical concepts to non-technical users.

This role will be responsible for enabling the business to grow supporting staff members with onboarding, offboarding as well as software or hardware troubleshooting.

What You Will Do

• Responding to IT support requests using the helpdesk ticketing system
• Assisting with end user onboarding and offboarding and end user administration
• Contribute to documentation of IT processes, user guides, and troubleshooting procedures
• Managing and maintaining the asset registry
• Supporting with the setup and maintenance of all hardware (i.e. laptops, desktops, monitors and meeting room devices)
• Assisting in implementing security measures throughout the business
• Support the deployment of applications through Intune
• Running monthly user and asset reports to audit new starters and leavers
• Keep up to date with ISO27001 business processes to make sure users and devices are compliant

What You Will Bring

• Knowledge of Microsoft 365 (Entra/Teams/Outlook/Sharepoint)
• Experience supporting MacOS

Nice to Have Skills

• Understanding of basic networking (DNS/DHCP/WiFi)
• Experience of VPNs
• Experience using Microsoft Intune

Benefits

• Be part of a global tech company in an exciting growth phase.
• Work alongside passionate people who value impact and accountability.
• Shape how our global people experience is built — from Bali outward.
• Enjoy a culture that values openness, trust, and continuous improvement