IT Support Gorontalo

PT. Metrodata Electronics, Tbk; Gorontalo; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading ICT company in Indonesia is seeking a proactive IT Service Desk professional based in Gorontalo. The role involves managing and maintaining IT assets, ensuring SLA achievements, and providing support for users experiencing hardware and software issues. Candidates should have a minimum of a D3 Diploma in Information Systems or Computer Engineering and at least a year of relevant experience. Strong communication skills and the ability to work on Saturdays are essential. Good English skills are preferred.

Qualifications

• Minimum 1 year experience in IT Service Desk or IT Helpdesk.
• Experience in IT hardware and software maintenance.
• Understanding of ticketing systems and incident logging.

Responsibilities

• Improve Service Level Agreement (SLA) achievement.
• Manage and repair technology-related issues for users.
• Collaborate on data technology awareness and problem analysis.
• Ensure all devices meet headquarters standards.

Skills

Communication skills

Proactivity

Discipline

Punctuality

Technical troubleshooting

Education

D3 Diploma in Information Systems or Computer Engineering

Job description

Improve SLA achievement of the services provided

Manage, maintain and repair all problems related to technology experienced by users, both hardware, software and applications used (For IT assets around 22,000) while the number of core applications is > 10

Collaboration with all parties to build awareness of the use of data-related technology, virus attacks, application use etc

Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes

Ensuring that all devices (hard and software) and applications used meet the standards set by the head office

Installing, setting and configuring technology devices in locations including the application of new technology

Report all possibilities that will be potentially dangerous in the use of technology

Willing to Work on Saturdays

Placement in Gorontalo (Sulawesi Selatan)

Qualifications

Minimum Education D3 Diploma, Information Systems, Computer Engineering or equivalent education

Minimum 1 year experience as IT Servicdesk, IT Helpdesk

Experience in IT hardware and software maintenance and troubleshooting

Understand the incident process / service request log by Ticketing System

Have good communication skills

Responsive and Proactive in doing work

Disciplined and Punctual

Being able to speak English is preferred

How many years' experience do you have as an Information Technology Support Role?

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.