IT Support for Autogate System

PT Berkah Kawasan Manyar Sejahtera; Gresik; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider located in Gresik, East Java is seeking a qualified candidate for an IT Support role. The ideal applicant will have strong problem-solving skills and at least 1–3 years of experience in IT support, specifically in automation or access control systems. Responsibilities include monitoring and maintaining the Autogate system, providing technical support, and coordinating maintenance activities. Candidates must hold a Bachelor’s Degree in Information Technology or a related field.

Qualifications

• Minimum GPA of 3.00.
• At least 1–3 years of experience in IT support.
• Exposure to automation systems preferred.
• Knowledge of hardware maintenance related to gate systems.
• Willing to perform on-call duties if needed.

Responsibilities

• Monitor and maintain the Autogate system.
• Provide first-level technical support for Autogate issues.
• Troubleshoot hardware faults promptly.
• Coordinate with service providers for upgrades and repairs.
• Perform routine maintenance and updates for the Autogate system.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor's Degree in Information Technology or related field

Tools

Access control systems

RFID

CCTV

Job description

Monitor and maintain the Autogate system, including workstations, sensors, gates, cameras, and related infrastructure. Make an initial clarification and forward matters requiring system-level action to designated personnel.

Provide first‑level technical support to users and stakeholders for Autogate issues.

Monitor equipment status and operational autogate system; troubleshoot and resolve hardware faults in a timely manner.

Assist in emergency or manual gate operations according to established procedures, under the supervision of a designated person.

Coordinate with internal and external parties to facilitate smooth operations, service providers for system upgrades, repairs, and support.

Perform routine maintenance, updates, and backups for the Autogate system and related components.

Maintain operational records of incidents, troubleshooting steps, and solutions in a knowledge base or ticketing system.

Requirements

• Bachelor's Degree in Information Technology, Computer Science or related field with minimum GPA 3.00
• At least 1–3 years of experience in IT support, preferably with exposure to access control or automation systems (e.g., Autogate, barrier gates, RFID, CCTV)
• Knowledge of hardware maintenance and basic electronics related to gate automation systems
• Strong problem‑solving and analytical skills
• Good communication skills to work with cross‑functional teams
• Willingness to work on‑site and perform standby/on‑call duties if required
• Self‑motivated with the ability to work independently under minimal supervision
• Willing to be placed at GRESIK, EAST JAVA

ATTENTION

We will review further and for those who meet the qualification will be contacted to attended the recruitment process.

BKMS - JIIPE does not collect any fees from Applicants in the recruitment process.

How many years' experience do you have as an Information Technology Support Role?

JIIPE (JIIPE Integrated Industrial Development Area) is a first integrated area in Indonesia, covering a total of 3,000 ha, consisting of industrial estates, multifunctional public ports and residential cities. It is located in Gresik, East Java, 24 km from Surabaya, and offers fast‑growing economic opportunities with full infrastructure and utilities. The area is a joint government‑private project between Pelabuhan Indonesia and PT Aneka Kimia Raya Corporindo Tbk (AKR Corp, Tbk).