Guest Experience Manager

Four Seasons; Jimbaran; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality company in Bali is seeking a Guest Experience Manager who is passionate about providing exceptional service. The ideal candidate will have strong leadership abilities, excellent communication skills, and at least 3 years of experience in Front Office operations. The role includes ensuring guest-centric experiences and working closely with management to uphold excellence standards.

Qualifications

• Minimum of 3 years’ experience in Front Office.
• Able to operate the Opera system.
• Knowledge of additional foreign languages is an advantage.

Responsibilities

• Seek out guest-centric experiences in all outlets.
• Work with managers to execute guest experience processes.
• Measure results and communicate with supporting teams.
• Oversee and implement Guest Experience initiatives.
• Work globally with Front Office Manager for consistency.
• Inspire team members to achieve culture standards.
• Assist in Rooms Division duties during peak times.
• Maintain organized department in accordance with company policies.
• Demonstrate warmth and enthusiasm in guest interactions.

Skills

Leadership skills

Problem-solving skills

Communication skills

Organizational skills

Proficiency in English

Education

Bachelor’s degree or Diploma

Tools

Opera system

Job description

Overview

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Bali at Jimbaran Bay provides the highest standards of luxury and personalized service. It is located on the southern tip of Bali on the Bukit peninsula, with luxuriously appointed private villas built into a gently terraced hillside. The team believes in recognizing a familiar face, welcoming a new one, and treating everyone as they would want to be treated themselves.

Who We Look For

The Four Seasons Resort Bali at Jimbaran Bay is currently looking for Guest Experience Manager who shares our passion for excellence and is enthusiastic about creating a memorable guest experience. The Guest Experience Manager is part of a diverse and dynamic team which provides award-winning service to our valued guests. This position reports to the Guest Relations Manager.

Preferred Qualifications & Skills

• Has strong leadership skill and the ability to support all members of the Front Office and enforces the Hotels standard of excellence in all areas.
• Has great problem-solving skill and able to maintain a professional and high-quality service-oriented environment at all times.
• Minimum of 3 years’ experience in Front Office.
• Able to operate Opera system.
• Excellent communication and organization skills; reading, writing, and oral proficiency in English. Knowledge of additional foreign languages is an advantage.
• Bachelor’s degree or Minimum of Diploma.

Responsibilities

• Seeks out opportunities for guest-centric experiences in all outlets of the resort.
• Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
• Measures results (challenges, successes, etc.) and communicates with supporting Ops team.
• Oversee and implement Resort Guest Experience initiatives and ideas that come from Innovation session.
• Work with Front Office Manager on a Global Level to learn from each other’s successes and failures to develop a consistent product company wide.
• Influence and inspire team members to achieve culture standards & core standards delivering seamless guest experience.
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.
• Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.

Learn more

Social media: https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

The vacancy applies for Indonesian Nationals.

Only short-listed applicants will be notified.