General Manager

PT Taman Mandiri; Palembang; On-site; IDR 166.750.000 - 250.126.000; Full time

Job summary

A prestigious hotel group in Palembang is seeking a General Manager to lead its operations. The successful candidate will have at least 3 years of experience in hotel management and strong skills in leadership, financial management, and business strategy development. This role is pivotal for enhancing guest satisfaction and driving profitability while ensuring high operational standards across the hotel departments. Candidates should be ready to work in a vibrant hotel environment that requires effective team collaboration and communication.

Qualifications

• Minimum 3 years of experience in management operations, sales and marketing, or finance.
• Proven experience leading hotel operations.
• Strong financial acumen and ability to develop business strategies.

Responsibilities

• Responsible for guest and employee satisfaction, financial performance, and revenue generation.
• Oversee hotel operations to maintain high standards.
• Manage human resources and ensure effective team relations.

Skills

Leadership in hotel operations

Sales and marketing acumen

Financial management

Business strategy development

Talent management

Job description

A luxurious 5 stars hotel group in major city Sumatera with 140 & 170 guest rooms with modern wellness & spa and swimming pool , 3 multi international Food & Beverage outlets, large banquet area and meeting rooms

We are looking for two suitable candidates (also open for expatriate) for two five stars properties

to fill the position of: "General Manager "

Requirements:

1. CANDIDATE PROFILE will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.

2. Having minimum 3 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

3. Ability in Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share;

4. Ability in Business Strategy Execution to ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

5. Ability to work independently and collaboratively with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; augments guest preference for property through booking ease and quality interactions with sales force.

6. Talent Management and Organizational Capability creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance

Job Summary

1. Functions as the primary strategic business leader of the property with responsibility for all - aspects of the operation, including guest and employee satisfaction, human resources, financial performance,sales, marketing and revenue generation.

2. Maintains high standards and requirments in all hotel operations departements efficiently and effectively.

3. Manage and supervise the human resources for strategy execution and team memberprofessional developmentto achieve high quality of services.

4. Addresses Team Member questions and concerns; conduct internal investigations as needed.

5. Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure harmonious work relationship and communication.

6. Conduct and attends all regular departmental meetings as well as other related meetings.

7. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

8. Maintains appropriate contributiion to the local community and builds strong relationships with local officials, businesses, and customers.

9. Report and discuss operational matters to Board of Directors and inform Owner for feedback.

10. Willing to be placed at Palembang, Sumatera Selatan

How many years' experience do you have as a Hotel General Manager?