General Manager

Blaze Jakarta; Cipulir; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A premium hospitality establishment in Cipulir, Indonesia, seeks a skilled manager with 5–7 years in the F&B or hospitality industry, including 3 years in a managerial role. The ideal candidate will lead daily operations across multiple departments, ensure quality service, manage budgets, and maintain VIP guest engagement. Strong leadership, problem-solving, and communication skills are essential. Flexibility for night shifts, weekends, and holidays is required.

Qualifications

• 5–7 years of experience in F&B or hospitality, with 3+ years in a managerial role.
• Understanding of managing entertainment venues or nightlife operations is an advantage.
• Strong knowledge of F&B operations, inventory control, and HR processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to adapt to fast-paced operational changes.
• Willing to work night shifts, weekends, and holidays.

Responsibilities

• Lead daily operations including FOH, BOH, Bar, Events Security, and Housekeeping.
• Ensure service quality, cleanliness, and adherence to SOPs.
• Manage budgeting, cost control, P&L, and monthly financial analysis.
• Oversee recruitment, onboarding, and performance management.
• Handle VIP guests and maintain premium guest experience.
• Coordinate with event organizers and manage entertainment schedules.
• Collaborate with marketing for promotions and revenue strategies.
• Ensure compliance with safety regulations and workplace policies.

Skills

Leadership & People Management

Operational Excellence

Customer Experience & Complaint Handling

Financial Analysis & Budgeting

Event & Entertainment Management

Strategic Thinking

Marketing Collaboration & Sales Optimization

Job description

Job Description

Key Responsibilities

• Lead and supervise all daily operations, including FOH, BOH, Bar, Events Security, and Housekeeping
• Ensure service quality, cleanliness, and product standars are met according to SOPs
• Manage budgeting quality, cost control, P&L, and conduct monthly financial analysis
• Oversee recruitment, onboarding, training, coaching, and performance management across departments
• Hanlde VIP guests, resolve complaints, and maintain a premium guest experience
• Coordinate with bands, DJs, event organizers, and vendors; manage event schedules and entertainment programs.
• Collaborate with the marketing to develop promotions, campaigns, and revenue driving strategies
• Ensure compliance with licensing, safety regulations, hygiene standards, and workplace policies

Minimum Qualifications

• 5–7 years of experience in the F&B or hospitality industry, with at least 3 years in a managerial role.
• Background in managing entertainment venues, lounges, bars, or nightlife operations is an advantage.
• Strong understanding of F&B operations, inventory control, cost management, and HR processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to operational changes.
• Willing to work night shifts, weekends, and holidays as needed.

Preffered Skills

• Leadership & People Management
• Operational Excellence
• Customer Experience & Complaint Handling
• Financial Analysis & Budgeting
• Event & Entertainment Management
• Strategic Thinking
• Marketing Collaboration & Sales Optimization