Field Service Engineer (Makassar)

Philips; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A health technology company is seeking a Service Engineer based in Makassar, South Sulawesi. The role involves providing technical support, installing equipment, and ensuring customer satisfaction. Ideal candidates will have a Bachelor's degree and at least 3 years of experience in a related field. Strong communication skills in both Bahasa Indonesia and English are essential.

Qualifications

• Minimum 3 years of related work experience as Field Service Engineer.
• Ability to manage key vendors and internal stakeholders effectively.
• Good communication skills in English.

Responsibilities

• Install Philips Health Systems equipment according to standards.
• Perform corrective maintenance and meet quality standards.
• Provide feedback and recommendations to management.

Skills

Communication skills in Bahasa Indonesia

Customer service orientation

Stakeholder management

Education

Bachelor's degree in Electronical Engineering, Physics Engineering, or equivalent

Job description

Overview

Job Title: Service Engineer (Makassar)

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your role

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS and perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.

• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk and demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.

• Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

You\'re the right fit if

• Bachelor\'s degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.

• Relationship Builder: Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.

• Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.

• Good communication skills in both Bahasa Indonesia and English as well as a customer service oriented.

• Location Based: Makassar, South Sulawesi

How we work together

Field roles are most effectively done outside of the company\'s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.