Field Engineer

PopBox Asia Services; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A logistics technology company is seeking an IT Support Specialist to join their team in Jakarta Barat, Indonesia. The ideal candidate will handle installation, maintenance, and problem-solving for automated parcel locker systems. We require a Bachelor's Degree in Computer Science or related fields and at least 1 year of experience. Strong communication skills in English are essential. This role will provide a unique opportunity in a fast-paced environment focused on convenience and efficiency.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or Engineering.
• Minimum 1 year experience in related field.
• Understanding of networks, software, and hardware.

Responsibilities

• Install and configure computer hardware and software.
• Diagnose and solve problems in software and hardware.
• Conduct maintenance for locker systems.

Skills

IT Support

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science/IT

Tools

PLC (Programmable Logic Controller)

Job description

PopBox is an automated parcel locker that allows you to send, receive,
and return a parcel conveniently. It will eliminate missed deliveries,
long waiting time, extra effort to return parcel, closing time and the
need to queue at depot. Our system allows convenience and flexibility to
businesses and consumers by increasing efficiency and lowering costs.

Job Description

Responsibilities:

• Install and configure computer hardware, software operating system & tools, network, printer, scanner, other related device; perform regular maintenance.
• Investigate, diagnose, and solve problem on software, hardware, as well as network.
• Conduct remote/visit maintenance for all installed locker system.
• Support and provide solutions to locker user.
• Perform improvement / change locker components when needed.
• Coordinating with 3rd party vendor for locker maintenance, loading-unloading, relocation, etc.
• Support in setting / installing computer system in office.

Qualifications

Requirements:

• Bachelors Degree in Computer Science/Information Technology or Computer Engineering or Electrical Engineer.
• At least 1 year of working experience in the same field.
• Understand concept of network, software, hardware/PLC (Proggramable Logic Controller), and IT Support.
• Excellent communication and interpersonal skills.
• Able to communicate well in English (spoken and written).