Driver Operations Lead

PT. LALAMOVE LOGISTIK INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Indonesia seeks a Driver Operations Lead based in Jakarta to oversee driver onboarding processes. The role involves leading a team, ensuring effective communication, and monitoring performance. Candidates should have at least 5 years of operations experience, preferably in a startup environment, along with strong analytical and leadership skills. Proficiency in Microsoft Excel and PowerPoint is essential for this position.

Qualifications

• Minimum 5 years in operations, preferable in startup or banking.
• Experience in call center and verification operations is advantageous.
• Strong verbal and written English communication skills.

Responsibilities

• Lead the driver onboarding team.
• Monitor and review performance of agents.
• Work with QA team to enhance agent quality.

Skills

Operations management

Communication

Team leadership

Analytical thinking

Fluency in English

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Driver Operations Lead, based in Jakarta

We are looking for a Driver Operations Lead to ensure efficient driver onboarding processes. The role reports to the Driver Operations Manager and supports rapid growth across Indonesia.

What you’ll do:

• Lead the driver onboarding team consisting of call ops agents and document verification team.
• Coach and manage document verification and call center agents to achieve KPIs.
• Monitor and review quality and output of call agents and document verification.
• Maintain healthy conversion rate in onboarding stage, both market and city performance.
• Work closely with QA team to improve agent quality.
• Analyze driver onboarding funnels and maintain high conversion rates at each funnel step.
• Assess, develop, and refine the entire onboarding process.
• Collaborate with regional team to fine‑tune driver onboarding process and policies.
• Partner with Lead Generation team to improve driver leads, quantity and conversion rate.
• Partner with Marketing team to review paid driver leads performance.
• Continuously develop and enhance existing workflows and procedures.
• Proactively optimize and update workflows to increase efficiency.

What you’ll need:

• At least 5 years of experience in operations, preferably within a startup or banking industry.
• Experience in call center and verification operations is a plus.
• Ability to communicate, present and influence credibly and effectively at all levels.
• Ability to champion new processes from planning to closure.
• Experience improving existing procedures and leading teams to follow process guidelines.
• Strong verbal and written communication skills, fluent in English.
• Proficiency in spreadsheets, Microsoft Excel and PowerPoint.

We may use artificial intelligence tools to support parts of the hiring process, but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply for this job