Direct Contract, Team Leader Collection Palembang, Risk Management Group

DBS; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading bank in Indonesia is looking for a skilled individual to lead a team of collection officers within its Risk Management Group. The role involves managing collections, developing strategies to enhance recovery rates, and ensuring compliance with policies. The ideal candidate should have at least three years of experience in collections or customer service, strong communication skills, and proficiency in collection management tools. The organization offers a competitive salary and benefits in a supportive environment for professional growth.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• Minimum 3 years in a collection or customer service role with team leadership experience.
• Strong communication and interpersonal skills are essential.
• Proficient in collection management tools.

Responsibilities

• Manage and lead a team of collection officers to achieve targets.
• Develop strategies to maximize recovery and minimize delinquency.
• Monitor and analyze collection data to identify improvements.

Skills

Leadership

Communication

Negotiation

Problem-solving

Data analysis

Tools

Collection management systems

Job description

Job Description

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Manage and lead a team of collection officers to achieve collection targets and maintain portfolio quality
• Develop and implement effective collection strategies to maximize recovery and minimize delinquency rates
• Provide coaching, training, and performance feedback to team members to enhance their skills and productivity
• Collaborate with cross-functional teams to ensure seamless customer experience and resolution of collection-related issues
• Monitor and analyze collection data to identify trends, opportunities, and areas for improvement
• Ensure compliance with all relevant policies, procedures, and regulatory requirements

Requirements

• Minimum 3 years of experience in a collection or customer service role, with a proven track record of leading a team
• Strong communication, interpersonal, and negotiation skills to effectively interact with customers and team members
• Ability to think critically, problem-solve, and make data-driven decisions
• Proficient in using collection management tools and systems
• Excellent organizational and time management skills to prioritize and manage multiple tasks
• Commitment to providing exceptional customer service and maintaining a positive team environment

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.