Deskside Support Engineer: Multi-Location IT & AV Expert

NTT DATA, Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 120.000.000 - 180.000.000; Full time

Job summary

A global technology services leader is seeking a Deskside Support Engineer to provide comprehensive technical support in Jakarta, Indonesia. The ideal candidate will have strong communication skills in both Bahasa Indonesia and English and experience in managing IT requests effectively. This role requires proficiency in Windows and Mac OS, alongside a commitment to excellent customer service and detailed documentation abilities. A dynamic work environment with opportunities for professional growth is offered.

Benefits

Professional development programs

Flexible work opportunities

Qualifications

• Proficient in Windows and Mac operating systems.
• Strong customer service skills with a focus on resolving issues promptly.
• Ability to conduct training sessions for users.

Responsibilities

• Provide on-site and remote technical support for end-users.
• Manage and resolve technical support tickets efficiently.
• Conduct training programs to enhance user proficiency.

Skills

Technical support

Customer service orientation

Problem-solving

Communication skills

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Windows

Mac OS

Office 365

Job description

A global technology services leader is seeking a Deskside Support Engineer to provide comprehensive technical support in Jakarta, Indonesia. The ideal candidate will have strong communication skills in both Bahasa Indonesia and English and experience in managing IT requests effectively. This role requires proficiency in Windows and Mac OS, alongside a commitment to excellent customer service and detailed documentation abilities. A dynamic work environment with opportunities for professional growth is offered.