CRM Trainer

PT Home Credit Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational tech-based financial services company in Indonesia seeks a Training Specialist to develop and deliver training programs. This role requires a Bachelor's degree and at least 1 year of training experience, particularly in telesales or call centers. Candidates should be proficient in Microsoft Office and possess strong communication skills in both Bahasa and English. The company offers a dynamic work environment and various employee benefits including medical coverage and bonuses.

Benefits

Medical coverage

Parking availability

Bonus and dental insurance

Qualifications

• Bachelor’s degree in any discipline, Psychology, Social Science, or Communication is a plus.
• At least 1 year of training experience, focusing on telesales or call-center.
• Strong skills in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Update training materials to meet CRM function needs.
• Conduct training for trainers and staff in diverse settings.
• Develop e-learning content and monitor completion levels.

Skills

Training experience

Communication skills

Presentation skills

Microsoft Office Suite

Adaptability

Education

Bachelor's degree in any discipline

Job description

Responsibilities

• Update and revise current training materials and documents to ensure each training program meets the needs of the CRM function and incorporates changes in business.
• Conduct training for trainers and staff in classrooms, on‑floor, and occasionally in the field using e‑learning platforms to deliver innovative, enthusiastic and effective training.
• Develop e‑learning content and system, including reporting, to keep materials relevant and up to date while monitoring the completion level for each module within the target population.
• Manage training calendars and administer attendance and assessments so that the training schedule aligns with participants.
• Maintain sufficient resources such as training materials, supplies, and training rooms for effective delivery.
• Deliver training evaluation reports to support continuous improvement.
• Cooperate with HR L&D, Legal, and Quality Management to develop and plan compliance and regulatory training.
• Collaborate with various roles within CRM Support to ensure content relevance and quality while supporting the implementation of new processes, products, and other changes.

Qualifications

• Bachelor’s degree in any discipline (Bachelor in Psychology, Social Science & Communication is an added value).
• Minimum 1 year of training experience, with at least 1 year focused on telesales/call‑center area.
• Proficient with Microsoft Office Suite – Word, Excel, and especially PowerPoint.
• Strong communication and presentation skills, both written and verbal, in Bahasa and English.
• Adaptable, proactive, and able to work independently.
• Comfortable working in a high‑paced, demanding, and agile environment.

Company Overview

Home Credit is a multinational tech‑based financial services company operating in 8 countries worldwide. We provide financial products that improve customers’ lives, from financing and protection to PayLater and e‑money, available both online and offline. Our vision is to support customers with a transparent, fast, and easy service wherever they go. We continually innovate and encourage all employees to embrace new challenges, and over 6,000 employees share these values to build a better future.

Benefits

• Medical coverage
• Parking availability
• Bonus and dental insurance for corporate personnel