Lobby Greeter

Hilton Worldwide, Inc.; Jawa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company is seeking a Lobby Greeter to provide exceptional first impressions and personalized service to guests at Conrad Bali. The ideal candidate will have at least 2 years of experience in customer care in the hospitality industry and present themselves impeccably. Responsibilities include welcoming guests, coordinating with various teams for seamless service, and maintaining the lobby atmosphere. This position offers an opportunity to work in a fast-paced, luxury environment.

Qualifications

• Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality industry.
• Impeccable grooming and professional presentation.
• Ability to remain calm, courteous, and polished in a fast-paced luxury environment.

Responsibilities

• Welcome all guests with warmth, poise, and professionalism.
• Create a memorable first impression through attentive, personalized interaction.
• Coordinate closely with front office, security, and operations teams.

Skills

Customer Care

Verbal Communication

Interpersonal Skills

Attention to Detail

Service Excellence

Education

University Graduate / Hotel Management Diploma

Job description

Job Description – Conrad Bali – Lobby Greeter

Job Number: HOT0C9HU

Work Locations

Conrad Bali Jl. Pratama 168, Link Br. Terora, Kel. Benoa, Kec. Kuta Selatan Tanjung Benoa Bali 80363

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

Lobby Greeter Responsibilities

• Welcome all guests with warmth, poise, and professionalism, reflecting the highest standards of luxury service
• Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk in to the hotel
• Create a memorable first impression through attentive, personalized, and discreet guest interaction
• Identify guest needs and provide accurate assistance or direction with elegance and efficiency
• Support guest registration and arrival procedures with attention to detail and confidentiality
• Coordinate closely with front office, security, and operations teams to ensure a seamless guest journey
• Maintain the lobby area in immaculate condition, ensuring an atmosphere of sophistication and comfort
• Handle guest inquiries and concerns with composure, discretion, and solution-oriented service

Lobby Greeter Qualifications

• Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality industry
• University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous)
• Impeccable grooming and professional presentation
• Excellent verbal communication and interpersonal skills
• Strong sense of service excellence and attention to detail
• Ability to remain calm, courteous, and polished in a fast-paced luxury environment
• Willingness to work on a shift basis

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office

Guest Services, Operations, and Front Office