Client & Admin Assistant

IBMC; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading client services firm in Jakarta is seeking an experienced professional for client servicing and account management. The ideal candidate has at least 3 years of experience in a similar role and is fluent in English and Bahasa Indonesia. Responsibilities include managing client inquiries, tracking partnership deals, and coordinating with internal teams. Flexibility for remote work and in-person meetings is available.

Qualifications

• Minimum 3 years of professional experience in client servicing or account management.
• Familiarity with managing financial processes like invoicing and payment tracking.
• Proven ability to handle multiple projects and coordinate between teams.

Responsibilities

• Respond to client inquiries via email and chat.
• Schedule appointments for the management team.
• Track partnership deals and ensure documentation.

Skills

Client servicing

Account management

Project management

Communication skills

Vendor management

B2B experience

Fluency in English

Fluency in Bahasa Indonesia

Tools

Google Workspace

Microsoft Office

Trello

Asana

Slack

HubSpot

Zoho

Job description

Core Responsibility:

• Reply to incoming inquiries from clients, partners, or prospects via email, chat, or other communication channels
• Make appointments for the management team of in-house media platforms
• Track partnership deals, including status updates, follow-ups, and documentation
• Prepare quotations for potential partners or clients based on provided pricing structures
• Draft and finalize contracts for confirmed deals and ensure proper documentation
• Track payments from affiliate partners listed on https://fundedtrading.com/ and ensure timely reconciliation
• Coordinate with internal teams for updates related to appointments, deals, or payment issues
• Maintain organized records of all communications, contracts, and payment statuses related to partnerships and affiliate deals.

• Minimum 3 years of professional experience in client servicing, account management, business operations, or a similar coordination role
• Experience working with vendors and freelancers, particularly in creative or service-based industries (e.g., PR, video production, review management).
• Prior exposure to B2B environments and working directly with clients on proposals, upsells, and long-term relationship building.
• Demonstrated ability to manage multiple projects and timelines, especially coordinating between different teams (sales, execution, creative).
• Comfortable handling client onboarding processes, setting up communication pipelines, and monitoring follow-ups.
• Familiarity with basic financial processes like issuing invoices, tracking payments, and managing financial records.
• Proficiency in common business tools (e.g., Google Workspace, Microsoft Office, Trello/Asana, Slack, CRM tools like HubSpot or Zoho).
• Experience participating in or contributing to sales and strategy discussions, offering insight into client behavior or market feedback.
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Based in Indonesia, with flexibility for remote work and occasional in-person meetings.