City Associate Banjarmasin

PT Solusi Transportasi Indonesia; Banjarmasin; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading Southeast Asian superapp company is seeking a City Lead for their Banjarmasin office. The role involves managing city-level strategies for operations, marketing, and stakeholder management to ensure growth and service reliability. Ideal candidates should hold a relevant Bachelor's degree and have at least 3 years of experience in similar fields. Proficiency in Excel, SQL, and BI tools, along with strong English communication skills, are essential. This position provides a supportive work environment, focusing on personal well-being and flexible working arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible benefits package

Parental and Birthday leave

Volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• Minimum 3 years of experience in operations, marketing, or partnerships.
• Experience in leading teams and managing stakeholders.
• Data-driven actions using Excel, SQL, or BI tools.

Responsibilities

• Develop city-level strategies and roadmaps for improvement.
• Implement local marketing campaigns for acquisition and awareness.
• Ensure supply reliability through targeted activities.
• Optimize resource allocation and compliance in budgeting.
• Identify growth opportunities and partnerships for expansion.

Skills

Operations experience

Marketing experience

Stakeholder management

Excel/SQL/BI proficiency

Return on investment planning

Verbal and written English proficiency

Education

Bachelor's degree (S1) from relevant background

Tools

Excel

SQL

BI tools

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

The City Lead owns the end-to-end performance for Banjarmasin, leading city execution, and continuous improvement across demand generation, supply reliability, resource allocation, and growth programs. This role partners with teams to deliver sustainable growth and outstanding customer experience in the city. Reporting to the Assistant Manager, you will be based onsite in our Banjarmasin office.

The Critical Tasks You Will Perform

• Develop city-level strategies and roadmaps to improve outcomes in Banjarmasin.
• Implement marketing campaigns to boost acquisition, awareness, and frequency; localize national programs with city-specific offers.
• Ensure supply reliability by balancing sufficiency, engagement, and quality through targeted activities and monitoring main metrics.
• Improve resource allocation and budgets while ensuring compliance and maximizing Return on investment.
• Identify, pilot, and scale growth opportunities, partnerships, and experiments for sustainable city expansion.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree (S1) from relevant background
• At least 3 years of experience in operations, marketing, or partnerships; multi-vertical experience.
• Proficient in Excel/SQL/BI tools for data-driven actions.
• Experience in managing stakeholders and leading teams.
• Experienced in Return on investment-focused planning and budget ownership.
• Proficient in English, both verbal and written

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.