Case Manager

IHT Rehab; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A rehabilitation center in Nusa Jaya seeks a Case Manager to facilitate patient support and coordinate services. The role requires a Diploma/Degree in relevant fields and at least 3 years of customer service experience. Candidates should be prepared to travel and possess their own transport. This position aims to support patients in overcoming barriers to treatment and scheduling their appointments.

Qualifications

• 3 years of customer service experience in human services preferred.
• Professional or personal experience supporting individuals with disabilities is highly preferred.

Responsibilities

• Liaise with Case Management unit in PERKESO Rehab Melaka.
• Promote IHT Rehab facilities and service to patients and families.
• Assist in data tracking and reporting for management.

Skills

Customer service

Support for individuals with disabilities

Travel readiness

Education

Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent

Job description

Overview

Career: Case Manager — Full Time

Responsibilities

• Liaise with Case Management unit in PERKESO Rehab Melaka.
• Promotes IHT Rehab facilities and service provisions to the patients and family members.
• Assist in tracking and collating number of patients contacted, home visits and other data as required for reporting to management.
• Works with patients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); to allow greater participation in treatment as needed.
• Sets up transportation for patients to attend appointments.
• Schedules appointments with consideration of patients’ needs and preferences.

Qualifications

• Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent.
• Minimum of three (3) years’ customer service experience, preferably in human services, possess demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, or challenging behaviors highly preferred.
• Must be willing to travel and possess own transport.

Enquiries

• [e-mail]

Operating Hours

Everyday, Including Weekends: 8:30am – 6:00pm

Enquiries & Therapies on Public Holiday: Closed

• [phone]
• [phone]
• [phone]