Business Operation Analyst

Stryker Corporation; Daerah Khusus Ibukota Jakarta; On-site; Confidential; Full time

Job summary

A significant financial technology company in Jakarta is seeking an operations professional to monitor product issues and ensure smooth business operations. This role involves preparing reports, handling transactional issues, and collaborating with various teams to support business growth. The ideal candidate has a Bachelor’s degree and at least 3 years of experience in business operations, alongside strong data analysis skills. Join us to thrive in a diverse workplace committed to inclusivity.

Qualifications

• Minimum 3 years of experience in business operations or similar industries.
• Proven track record in analyzing data.
• Strong adaptability to dynamic environments with diverse stakeholders.

Responsibilities

• Monitor daily product issues and ensure smooth business operations.
• Prepare and maintain regular reports on operational issues.
• Handle transactional issues such as registration and account management.
• Collaborate with Finance, Product, and Vendor teams to resolve issues.
• Support business growth through operational improvements.
• Create/Close Product/Update Vendor price.

Skills

Data analysis

Critical thinking

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business, Economics, or related fields

Tools

Excel

Spreadsheet

Job description

About Amartha

At Amartha, we empower micro‑businesses across Indonesia, enabling growth and equal prosperity. We've supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology‑driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

You will be working closely with two key teams: the Supply Team and the Operations Team. This role offers the opportunity to gain in‑depth exposure to the PPOB and Remittance industry, as well as Indonesia's agent network. You will be responsible for setting up deposit arrangements with vendors, resolving issues raised by mitra/agents in coordination with vendors and relevant stakeholders, and ensuring that transactions are executed smoothly to uphold our commitment to operational reliability.

Job Descriptions

• Monitor daily product issues, particularly related to Amartha Wallet (Poket), and ensure smooth business operations in line with procedures.
• Prepare and maintain regular reports (daily, weekly, monthly) on operational issues and highlight trends and improvements.
• Handle and follow up on transactional issues such as registration, premium upgrade, top‑up, and account management.
• Execute General Cash‑in and Cash‑out processes for failed or delayed top‑up transactions.
• Collaborate with Finance, Product, and Vendor teams to resolve issues and ensure operational continuity.
• Support business growth through operational improvements, product enhancement suggestions, and SOP refinement.
• Create / Close Product / Update SKU, Vendor price (COGS)
• Incident mitigation (closed/open product, refund, confirmation to partner collaborate with partnership)
• Creating forecast & request deposit to all vendors
• Analytical Thinking: Strong data analysis skills to uncover insights and drive informed decision‑making.
• Strategic Thinking: Critical thinking and problem‑solving skills to identify challenges and opportunities from multiple perspectives.
• Communication & Negotiation: Ability to convey complex ideas simply and persuasively to align stakeholders and achieve consensus.
• Cross‑Functional Collaboration: Ability to build relationships and connect the dots across divisions to foster teamwork and mutual understanding.

Requirements

• Bachelor's degree in Business, Economics, or related fields.
• 3+ years of experience in business operations (Digital products) or similar business industry.
• Proven track record in analyzing data.
• Proficiency in data analytics tools (e.g., Excel, Spreadsheet).
• Strong adaptability to work in dynamic environments with diverse stakeholders.

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.