Authorized Store Lead

Xiaomi Technology; Kalimantan Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading electronics company in Kalimantan Timur is seeking an experienced Store Manager to oversee store operations, manage sales strategies, and lead customer service efforts. The ideal candidate will have at least 5 years of experience in retail, strong administrative and team management skills, and proficiency in Microsoft Office. This role involves ensuring a top-notch customer experience and maintaining effective communication with the partner team. Knowledge in electronics and FMCG is preferred.

Qualifications

• Minimum 5 years of experience as a Sales Advisor, preferably in Sales/Retail.
• Strong administrative skills.
• Experience in electronics and FMCG sales preferred.

Responsibilities

• Complete various operation and management tasks of the store.
• Formulate the store's sales plans and strategies.
• Supervise goods turnover and store image maintenance.
• Manage customer service and handle complaints.
• Collaborate with partners in recruiting and training store employees.
• Maintain communication with partner team to improve store operation.

Skills

Sales Management

Customer Service

Team Management

Communication Skills

Microsoft Office

Education

College degree or above

Tools

Microsoft Excel

Microsoft Word

Job description

Responsibilities:

• Store Operation: Complete various operation and management tasks of the store. Maintain good communication and cooperation with the regional and the headoffice team, implement various company strategies.
• Sales Management: Formulate the store's sales plans and strategies, and lead the partner team to achieve the sales targets assigned by the company.
• Merchandise and Display Management: Supervise the turnover of goods, coordinate with partners to replenish goods in a timely manner, and ensure that store image meets the company's VMD standards.
• Customer Service: Be responsible for supervising and managing the customer service of the store, handling customer complaints, and ensuring that customers receive a satisfactory service experience.
• Team Management: Collaborate with partners to complete the recruitment and training of store employees, in charge of in-store training and service quality.
• Business Communication: Maintain good communication and cooperation with partner team to improve the store operation.

Qualifications:

• College degree or above;
• Minimum 5 years of experience as a Sales Advisor, preferably in Sales/Retail;
• Proficient in Microsoft Office (at least MS Excel and MS Word);
• Good communication and interpersonal skills;
• Strong administrative skills;
• Candidates with experience in electronics and FMCG sales are preferred;
• English speakers are preferred;