Systems Administrator and IT Support

Niche Resources Group; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An Australian business with an offshore office in Denpasar seeks a Systems Administrator and IT Support to manage daily IT operations. The role focuses on Microsoft 365 management, requiring strong troubleshooting skills and experience with Yealink phones. Ideal candidates will communicate well in English, work in-house from the Bali office, and have hands-on experience in an MSP environment. You will report directly to the Managing Director and support both local and Australian teams.

Qualifications

• Strong hands-on experience managing Microsoft 365 environments.
• Solid experience with Exchange Online, OneDrive, and SharePoint.
• Experience managing Yealink phones and hosted PBX systems.

Responsibilities

• Administer and maintain Microsoft 365 environments.
• Provide day-to-day support for staff in Bali and Australia.
• Troubleshoot IT issues including connectivity, devices, and business apps.

Skills

Managing Microsoft 365 environments

Exchange Online

Outlook

OneDrive

SharePoint

Microsoft Teams administration

Yealink phones

Troubleshooting skills

Good English communication

Job description

(AUS) Systems Administrator and IT Support

IT Support and Systems Administrator (Microsoft 365, PBX, Yealink)

Australian company, Bali-based role

Location: Renon, Denpasar (in-office)

Contract: Initial 6-month contract, with view to extend and move to full-time

Salary: IDR 5,000,000 to 7,500,000 per month (depending on experience)

We are an Australian business with an offshore office in Renon, Denpasar. We are looking for a hands‑on IT Support and Systems Administrator to own our day‑to‑day IT operations, with a strong focus on Microsoft 365 and workplace systems.

This role suits someone who has worked either in‑house or for an MSP, can manage small business environments end‑to‑end, and can communicate clearly in English. You will report directly to the Managing Director.

Key responsibilities

• Administer and maintain Microsoft 365 / Office 365 (users, licences, groups, access control, security basics)
• Manage Outlook and Exchange Online (mailboxes, shared mailboxes, permissions, deliverability issues)
• Manage OneDrive and SharePoint (permissions, folder structures, sync troubleshooting, access management)
• Plan and execute migrations to Microsoft 365, including email migration and file migration into OneDrive/SharePoint
• Maintain and improve user setup standards, onboarding/offboarding, and internal documentation
• Administer Microsoft Teams (users, settings, channels structure, calling basics where applicable)
• Administer WhatsApp Business (account setup, device access, backup/restore, process and control for business use)
• Manage Yealink phones and support a hosted PBX environment (setup, provisioning, troubleshooting, call quality issues)
• Provide day‑to‑day support for staff (Bali office and support for Australian team where required)
• Troubleshoot devices, connectivity, printers, user access, business apps, and general office IT issues
• Support onboarding/offboarding including account provisioning, permissions, and hardware setup
• Basic networking and endpoint support (Wi‑Fi, routers, printers, workstations, backups as required)
• Identify recurring issues, reduce support load, and implement practical improvements
• Keep systems tidy, secure, and well documented

What we are looking for (must-haves)

• Strong hands‑on experience managing Microsoft 365 environments
• Solid experience with Exchange Online / Outlook, OneDrive, and SharePoint
• Experience with Microsoft Teams administration
• Experience managing Yealink phones and a hosted PBX system
• Strong troubleshooting skills and a practical, “get it sorted” attitude
• Good English communication (written and spoken) and ability to support staff professionally
• Bali‑based and able to work from our Renon, Denpasar office

Highly regarded

• Experience working for an overseas company (AU, EU, USA, etc)
• Experience working in an MSP environment or as a sole in‑house IT resource
• Additional skills in any of the following:
  • Webflow (basic site updates and maintenance)
  • AI tools / automation (workflow improvements, basic automations)
  • Graphics / design support (simple internal or marketing assets)

What you can expect

• Varied work across helpdesk support and projects
• Direct access and fast decisions, reporting directly to the Managing Director
• A clear path to extension and full‑time for the right person

How to apply

• Your Microsoft 365 experience (what you managed, size of environment)
• Examples of migrations you have completed (email and files into OneDrive/SharePoint)
• Your experience with Yealink phones and hosted PBX (what platform if relevant)
• Any experience supporting Teams and WhatsApp Business administration
• Applications are confidential.
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Systems Administrator?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• Do you have experience in an administration role?
• How much notice are you required to give your current employer?