Agency Sales & Recruitment Assistant Manager [Jakarta]

PT Asuransi Bina Dana Arta Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance company is seeking an Agency Sales & Recruitment Assistant Manager to oversee agency operations in Jakarta. Responsibilities include recruiting and training agents, implementing sales strategies, and ensuring customer satisfaction. The ideal candidate has a Bachelor's degree and proven experience in insurance sales and agency management. This role requires strong leadership, excellent communication skills, and the ability to analyze market trends. Join a dynamic team dedicated to innovation in the insurance sector.

Qualifications

• Proven experience in insurance sales, Insure-Tech and agency management.
• Strong leadership and team-building skills are essential.
• Excellent communication, interpersonal, and negotiation skills are required.

Responsibilities

• Recruit, train, and supervise a team of agents.
• Develop and implement sales strategies to achieve revenue targets.
• Build and maintain strong client relationships.

Skills

Leadership

Sales Strategy Development

Customer Relationship Management

Market Analysis

Negotiation

Education

Bachelor's degree in business, Sales or a related field

Tools

Insurance Operations Software

Job description

Agency Sales & Recruitment Assistant Manager [Jakarta]

The Agency Sales & Recruitment is responsible for leading and managing the daily operations of the agency in accordance with the organization's goals and objectives. This role directly reports to the Head of Agency Sales & Recruitment and plays a crucial role in achieving the agency's growth, profitability, and customer satisfaction targets. The Agency Sales & Recruitment will oversee a team of agents, ensuring they are well‑trained, motivated, and equipped to deliver exceptional services to clients.

Key Responsibilities

1. Team Leadership and Development:
   Recruit, train, and supervise a team of agents to achieve sales and service excellence.
   Provide ongoing coaching, mentorship, and performance feedback to maximize team productivity and individual growth.
2. Sales and Revenue Generation:
   Develop and implement sales strategies to achieve or exceed revenue targets.
   Monitor and assess sales performance, identifying opportunities for improvement and taking corrective actions as needed.
3. Customer Relationship Management:
   Build and maintain strong client relationships to enhance customer satisfaction and retention.
   Resolve escalated customer issues and ensure prompt and effective resolution.
4. Agency Operations:
   Oversee day‑to‑day agency operations, ensuring compliance with company policies procedures, and industry regulations.
   Manage administrative tasks such as budgeting, reporting, and resource allocation.
5. Training and Development:
   Coordinate training programs to enhance agent skills, product knowledge, and sales techniques.
   Stay updated on industry trends and changes to ensure the team remains competitive and informed.
   Activate dormant agents to perform sales activities.
6. Performance Metrics:
   Develop and monitor key performance indicators (KPIs) to assess agency performance and employee effectiveness.
   Prepare and present regular reports to the General Manager on agency performance.
7. Compliance and Risk Management:
   Ensure adherence to regulatory requirements and internal policies to minimize risks and maintain legal compliance.
   Implement and enforce proper documentation and record‑keeping practices.
8. Market Analysis:
   Conduct market research and competitor analysis to identify opportunities and threats in the insurance industry.
   Make recommendations for strategic adjustments based on market trends.

Qualifications

• Bachelor's degree in business, Sales or a related field.
• Proven experience in insurance sales, Insure‑Tech and agency management.
• Strong leadership and team‑building skills.
• Excellent communication, interpersonal, and negotiation skills.
• In‑depth knowledge of insurance products, regulations, and industry trends.
• Proficient in using technology and software related to insurance operations.
• Ability to handle high‑pressure situations and make informed decisions.
• Professional certifications for General Insurance (e.g. Certified Insurance Counselor) are a plus.

About the Company

PT Asuransi Bina Dana Arta Tbk, formerly known as PT Asuransi Bina Dharma Arta, was founded in Jakarta on 12 October 1982. In 1999 it became a public company and rebranded to PT Asuransi Bina Dana Arta Tbk, or ABDA. Since 9 February 2023, ABDA Insurance changed its brand to OONA Insurance. OONA focuses on providing protection against various losses or damages, such as Fire, Vehicles, Engineering, Liability, Transportation, Heavy Equipment & Machinery, and Health Protection. With branches across Indonesia and over 400 employees, OONA is steadily growing as a strong general insurance company.