Software jobs in Canada

Terumo Aortic are seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.

Key duties will include;

• First line IT technical support: general support of users on the Windows/Linux network
• Actively communicate with users through Terumo Aortic Service Desk system in order to keep them up-to-date on their support requests
• Prioritising and/or escalation of tickets
• Build, deploy, configure, troubleshoot, and fix computers for end users
• Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
• Maintain inventory of end user hardware / software in Terumo Aortic asset management systems
• Create and maintain documentation and SOP's for 1st line IT technical support processes
• General network administration
• Liaise with external technical support where problems cannot be resolved in house
• Ad-hoc projects as and when required
• Other IT technical support tasks resulting from IT Road Map
  
  

• Experience of Service Desk/desktop support in a Windows environment
• Windows Server, Active Directory Network Administration
• Exchange Server, MS Office 365 services skills and experience
• Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
• ERP experience would be an advantage, SAP in particular