Social Services jobs in United Kingdom

Northern Care Alliance NHS Foundation Trust

About
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and are always looking for people who demonstrate our three core values - care, appreciate, and inspire to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Key details

Location
Site: Salford Royal Hospital
Address: Stott Road
Town: Salford
Postcode: M6 8HD
Major / Minor Region: Manchester

Contract type & working pattern
Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Grade: Band 5

Specialty
Main area: IT Communications Engineer

Job Overview
The IT Communications Engineer is a member of the Digital Operations team within the NCA and will contribute to the seamless operation of healthcare facilities by supporting the UC, voice and data infrastructures essential for communication and collaboration. You are also expected to be skilled and experienced in advanced technologies to support and maintain all operational activities of the network environment. The core technologies being: UC, Contact Centre, WAN, LAN, Security & Wi-Fi.

The post holder will report to the Team Manager for Networks and I.T. Communications and collaborate directly with other members within the team and wider digital operations services.

Responsibilities

• The primary requirement is to focus on the day-to-day BAU UC, voice and data network infrastructures.
• Responsible for completing all assigned tickets within the IT service management system in line with service level agreements and escalating any breaches.
• Installation, configuration and support of infrastructure equipment.
• Support capacity planning, ensuring sufficient resources exist to maintain access to systems in a highly available state.
• Good technical knowledge within the Trust's IT Infrastructure with expertise within at least two of the areas listed:
• Unified Communications
• Voice communication systems
• Local and Wide Area Networking
• Wireless LAN infrastructure
• Cyber Security (NAC and firewalls)
• Data cabling
• Managing infrastructure updates and upgrades with minimal impact.
• Work closely with the Cyber security teams to deal with security related incidents.
• Participate in regular on call rota.
• Provide technical escalation point for other team members.

Person specification
Qualifications
Essential criteria

• Relevant degree level or equivalent or ability to demonstrate equivalent knowledge, skills and experience.
• Evidence of continued professional development.
• Network+, Cisco CCNA.

Desirable criteria

• Vendor certification relating to networking, voice and security.
• Relevant subject matter qualification (e.g. Cisco/VMWare/Microsoft) or equivalent knowledge, skills and experience.
• ITIL Foundation.

Knowledge, Training & Experience
Essential criteria

• Extensive Unified Communications Experience gained in an enterprise environment.
• Knowledge of using IT Service Management (ITSM) Systems.
• Able to work within a team and have the knowledge and experience to work individually to resolve complex technical faults and issues.
• Ability to work under pressure in a busy environment.
• Expert and detailed knowledge and experience in fault diagnosis and the repair of data & voice networks.

Desirable criteria

• Knowledge of working in a Healthcare IT environment.
• Good knowledge and experience of using Cisco collaboration technologies.

Skills
Essential criteria

• Good customer service skills.
• Good verbal and written communication and presentation skills suitable for a range of audiences.
• Able to clearly manage priorities for self, staff and teams in order to meet targets.
• Advanced and accurate keyboard skills.
• Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
• Assist in the production and implementation of technical specifications and procedural documentation.

Desirable criteria

• Positive, professional outlook in relation to colleagues and clients.
• Ability to listen, contribute and interact with others.

Further details / informal visits contact
Name: Tony Coulson
Job title: Senior Network & IT Communications Manager
Email address: [email protected]
Telephone number: 0161 789 7373