Service Delivery Manager jobs in South Africa

renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team.

As our Delivery Manager you'll be working on the Thames Water Infrastructure Programmes contract and will be responsible for leading an experienced team to deliver on key metrics for Thames Water. You will manage both maintenance small capital works—including District and Zonal Meters, pressure management and reduction, the CALMS network and high consequence valves— and larger, more complex works, with regular reviews of performance against safety, quality delivery and cost.

You will need to manage safe and quality‑assured delivery of the projects to high standards, ensuring the correct processes and procedures are in place and followed for first‑time, defect‑free delivery. You will also lead stakeholder management across this varied portfolio through proactive engagement and be responsible for the risk management of the programme.

You will be responsible for achieving financial targets while delivering against the client’s regulatory and measured targets, managing, measuring and reporting commercial, operational, schedule and quality information centrally in collaboration with the client. You will lead by example and promote a positive behavioural safety, health, environment and wellbeing culture.

• Proven track record of mechanical engineering and capital maintenance
• Understanding of the water process and the types of equipment/assets involved
• A strong commercial and contractual background
• Knowledge of temporary works and a comprehensive understanding of CDM
• Manage multidisciplinary teams in a regulated water environment against milestones and budgets in a safe and profitable way at a senior level
• Ability to manage risk and business management with commercial and business acumen
• NEBOSH or similar
• APM or equivalent
• ILM or equivalent

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1,000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give‑as‑you‑earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice salary‑sacrifice EV/Hybrid car scheme
• Private health care for you and your family
• Health Care Cash Plan (claim back expenses for dental, eyecare, physiotherapy and more)
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us
• Personal Accident Cover

We want to be an employer of choice and a great place to work, attracting diverse and talented people who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who share a passion, to help create an environment where everyone belongs.

Our values shape our culture and how we work with one another. We recruit with these values in mind, to ensure aspirations, and ways of working, align with ours.

We are responsible and go further for our people, clients, communities and planet. We are open and seek new and better ways of exceeding expectations. We are together and as one team; the whole is greater than the sum of the parts. We are ambitious and embrace opportunity to lead essential infrastructure services for life. Whether you’re a trainee, apprentice, graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd‑party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.