Change Delivery Manager

Thames Water Utilities Limited; Reading; Hybrid; GBP 47,000 - 58,000; Full time

Job summary

A leading utility company is seeking a Change Delivery Manager to enhance the Developer Services customer experience through strategic change initiatives. This role will involve managing projects and facilitating workshops to drive improvements in customer satisfaction. Candidates should have solid project management experience and excellent stakeholder engagement skills. A competitive salary and extensive benefits are offered.

Benefits

Generous Pension Scheme

26 days holiday, increasing to 30

Performance-related pay plan

Health and wellbeing benefits

Qualifications

• Experience in managing and delivering projects successfully.
• Ability to communicate and engage with a broad audience.
• Capable of overcoming obstacles to achieve objectives.
• Strategic mindset focused on value and innovation.

Responsibilities

• Lead change projects from inception to implementation.
• Prioritize initiatives based on insights.
• Create and manage project delivery plans.
• Facilitate workshops to explore solutions.
• Present initiatives to senior stakeholders.

Skills

Project management

Stakeholder engagement

Resilient problem solving

Strategic thinking

Job description

Overview

Job title Change Delivery Manager Ref 42208 Division Retail Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Competitive salary from £47,000 to £58,000 per annum, depending on experience Job grade B Closing date 12/11/2025

This is an exciting new role at Thames Water to drive performance and change. As a Delivery Manager, you will be looking at improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, which is a key driver for our team. This role is part of a new team that will help us make a step change and achieve our journey from regulatory penalty to reward.

This role will identify, drive and implement strategic change initiatives that improve our DMEX and customer experience performance. You will be a key custodian of DMEX improvement activity, ensuring we have a clear vision and championing change.

Responsibilities

• Lead business change projects and initiatives through their lifecycle to successful implementation.
• Explore ideas and opportunities, ensuring initiatives are prioritised based on insight and impact.
• Create robust business cases.
• Ensure clear benefits are identified and tracked to demonstrate impact.
• Create project delivery plans, driving action to the timescale.
• Ensure initiatives have ‘aftercare’ supporting the adoption of change and sustainable impact
• Represent Developer Services in wider business changes and programs, ensuring the needs and challenges of the area are understood and visible.
• Be responsible for implementing business-wide changes into DS.
• Facilitate workshops, focus groups and cross-team sessions to identify and understand potential solutions.
• Share projects and changes in engaging ways.
• Present projects and initiatives at all levels of the business, including senior stakeholders, ensuring appropriate tailoring.
• Be the voice of our customers using insight to facilitate change.

What you should bring to the role

• Project management and delivery.
• Stakeholder engagement and communication skills, reaching out to a broad audience.
• Resilient problem solver with a drive to overcome obstacles to succeed
• A strategic thinker, driving value and innovation.

What’s in it for you?

• Competitive salary from £47,000 to £58,000 per annum, depending on experience.
• Generous Pension Scheme through AON.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.