Product Manager - Delivery & Installation Services in City of London

Energy Jobline ZR; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative e-commerce platform is seeking an experienced Product Manager to lead the design and operations of their delivery and installation services across Europe. Responsibilities include managing the product lifecycle and collaborating with various teams to enhance service quality. The ideal candidate has a proven track record in product management within logistics or e-commerce and is proficient in English and Chinese.

Qualifications

• Proven experience in delivery, installation, or service product management, ideally within e-commerce or logistics.
• Strong ability to translate operational challenges into scalable product and system solutions.
• Customer-obsessed, data-driven, and results-oriented with strong ownership.

Responsibilities

• Own the end-to-end product lifecycle for delivery and installation services.
• Develop and implement service models for brand-authorised delivery and installation.
• Oversee front-end operations and collaborate with cross-functional teams.

Skills

Delivery, installation, or service product management

Last-mile delivery and in-home installation operations

Excellent communication in English and Chinese

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

We’re looking for an experienced Product Manager – Delivery & Installation Services to lead the design, optimisation, and operations of Joybuy’s integrated delivery and installation business across Europe. This role focuses on enhancing the last-mile and in-home service experience through systematic design, cross-functional collaboration, and continuous improvement initiatives.

What You’ll Do

• Own the end-to-end product lifecycle for delivery and installation services — from business planning and product design to system optimisation and operations management.
• Develop and implement service models for brand-authorised delivery and installation, ensuring alignment with market needs, local regulations, and partner standards.
• Oversee front-end operations, collaborating with procurement, sales, and brand teams to optimise service quality, promotional strategies, and fulfilment coordination.
• Work cross-functionally with supply chain, logistics, customer service, and IT to enhance service efficiency, scalability, and customer satisfaction.
• Analyse customer and partner feedback to drive iterative improvements and strengthen Joybuy’s competitiveness in Europe.

What You’ll Bring

• Proven experience in delivery, installation, or service product management, ideally within e-commerce or logistics.
• Deep understanding of last-mile delivery and in-home installation operations in the UK/EU market.
• Strong ability to translate operational challenges into scalable product and system solutions.
• Excellent communication and collaboration skills in English and Chinese, with experience in cross-cultural environments.
• Customer-obsessed, data-driven, and results-oriented with strong ownership and adaptability in fast-paced settings.

Why Join Joybuy?

• Drive the development of integrated delivery and installation solutions shaping Joybuy’s customer experience across Europe.
• Collaborate with cross-functional and international teams committed to operational excellence.
• Opportunity to make a strategic impact in transforming last-mile and in-home service standards in the e-commerce industry.