lavori da Service Adviser in località Regno Unito

Customer Service Advisor
Location: High Wycombe
Salary: £25,670 per annum

Are you a confident communicator who enjoys solving problems and supporting customers over the phone? If you have experience in a busy customer service role—particularly a call centre environment—this could be the ideal next step in your career. We're working with a fantastic and well-established organisation in High Wycombe, and they're currently looking to add a Customer Service Advisor to their busy team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, values professionalism, and genuinely enjoys delivering excellent service.

• Handling inbound customer enquiries and providing guidance on products and services
• Ensuring clients have a smooth onboarding process and fully understand their service options
• Responding to and resolving customer concerns, including complaints, with patience and empathy
• Following up with clients regularly to maintain strong, ongoing relationships
• Promoting additional services when appropriate (cross-selling and up-selling)
• Keeping the customer database accurate and up to date
• Assisting with internal reports and participating in team meetings

• Previous experience in a telephone-based customer service role (call centre experience highly desirable)
• Strong communication skills—both written and verbal
• Ability to manage a high volume of calls and work calmly under pressure
• Naturally persuasive with a professional, supportive phone manner
• Good attention to detail and ability to update CRM systems accurately
• A proactive mindset with a focus on providing a great customer journey

This is a great opportunity to build on your customer service career in a company that really values and invests in its people. You\'ll benefit from full training, excellent team support, and a fantastic benefits package, including:

• Private Healthcare
• Contributory Pension Scheme
• Life Assurance
• Subsidised on-site staff canteen
• Free parking
• Long-term hybrid potential (after training) with an 80% office / 20% remote split

If this sounds like your next role, we\'d love to hear from you. Apply today with your CV.

Not quite right for you, but know someone who could be a match? Refer them to us and earn a £100 voucher when they\'re placed in a permanent role and pass probation. Visit our website and read our blog to find out more: Double the Reward!

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Keywords: Customer Service Advisor, Call Centre Agent, Customer Experience, Inbound Calls, High Wycombe, Hybrid Working, Client Support, Upselling, Call Handling, Customer Care, CRM Systems