Automotive Service Advisor

Service Care Solutions; Dunnockshaw; On-site; GBP 25,000 - 27,000; Full time

Job summary

A well-known automotive dealer in Burnley is seeking a passionate Service Advisor to enhance customer service in a fast-paced environment. The ideal candidate will have proven experience in customer-facing roles, strong communication skills, and a proactive approach to problem-solving. This position offers a basic salary of £25,500 - £27,000 with the potential to earn up to £32,000 through bonuses, alongside excellent training and career progression opportunities. Apply now to be part of a dynamic team!

Benefits

Excellent training and development opportunities

Clear career progression pathways

Comprehensive company benefits

Bonus scheme

Qualifications

• Proven experience in a customer-facing role, ideally within the automotive industry.
• Ability to manage multiple tasks efficiently.
• Knowledge of automotive servicing and repairs is advantageous.

Responsibilities

• Act as the first point of contact for customers.
• Manage and coordinate vehicle servicing and repairs.
• Provide accurate estimates and keep customers informed.

Skills

Customer service

Strong communication skills

Organisational skills

Problem-solving

Education

Valid UK driving license

Job description

Overview

Are you passionate about providing excellent customer service and thrive in a fast-paced automotive environment? We are looking for a Service Advisor to join our team at our Burnley dealership, representing a well-known dealer of new and used vehicles.

Salary & Benefits

• Basic Salary: 25,500 - 27,000 (depending on experience)
• On Target Earnings: 32,000
• A great bonus scheme
• Excellent training and development opportunities
• Clear career progression pathways
• Comprehensive company benefits

Key Responsibilities

• Act as the first point of contact for customers, providing exceptional service and support.
• Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion.
• Provide accurate estimates and keep customers informed of progress, costs, and any additional work required.
• Maintain detailed and accurate records, ensuring smooth communication between departments.
• Promote and upsell services and products to maximise customer satisfaction and dealership profitability.

About You

• Proven experience in a customer-facing role, ideally within the automotive industry.
• Strong communication and organisational skills with the ability to manage multiple tasks efficiently.
• A proactive and positive approach to problem-solving and customer service.
• Knowledge of automotive servicing and repairs is advantageous but not essential.
• A valid UK driving license.

Why Join Us?

This is a fantastic opportunity to be part of a dynamic and supportive team where your contributions are valued, and your career ambitions are supported. With realistic earning potential and plenty of development opportunities, this role is perfect for someone looking to excel in their automotive career.

Apply now and become a vital part of our dedicated team in Burnley!

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Phone: (phone number removed)