Service Advisor

Pembrook Resourcing; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Exeter is seeking a customer-focused Service Advisor to manage aftersales service. In this full-time role, you will interact with customers, provide clear service information, and liaise with workshop staff to ensure efficient operations. Ideal candidates will have automotive experience, strong communication skills, and a full UK driving license. Competitive salary and opportunities for additional earnings are available.

Qualifications

• Previous experience as a Service Advisor, preferably in the automotive sector.
• Strong customer service and communication skills.
• Organised and able to work in a fast-paced environment.
• Confident with good IT skills.
• Full UK driving licence.

Responsibilities

• Manage service and repair bookings from customers.
• Provide clear explanations of costs and timescales.
• Liaise with workshop technicians for efficient job execution.
• Upsell service plans and additional repairs.
• Keep customers informed of service progress.
• Ensure accurate documentation and invoicing.
• Handle customer queries with professionalism.
• Deliver exceptional customer service in line with standards.

Skills

Customer service skills

Communication skills

IT skills

Upselling skills

Tools

Dealer management systems

Job description

Service Advisor

Location: Exeter

Salary: Competitive / DOE (OTE available)

Hours: Full-time, Monday-Friday with alternate Saturdays

Overview

We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection.

Key Responsibilities

• Welcome customers and manage service and repair bookings
• Provide clear explanations of work required, costs, and timescales
• Liaise closely with workshop technicians to ensure jobs run efficiently
• Upsell service plans, additional repairs, and products where appropriate
• Keep customers informed of progress and any additional work required
• Ensure job cards, invoices, and documentation are accurate and complete
• Handle customer queries and resolve issues professionally
• Deliver exceptional customer service in line with manufacturer standards

About You

• Previous experience as a Service Advisor (automotive experience preferred)
• Strong customer service and communication skills
• Confident, organised, and able to work in a fast-paced environment
• Good IT skills and experience using dealer management systems
• Able to upsell in a consultative, customer-first manner
• Full UK driving licence