Customer Service Advisor

Hartshorne Group; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading commercial vehicle distributor in Shrewsbury is looking for a Customer Service Advisor to join its team. The role focuses on delivering outstanding customer service, handling bookings and customer inquiries. Ideal candidates will be team players with a positive attitude and a willingness to learn. The position offers benefits such as increasing holidays with service length, a contributory pension scheme, and comprehensive healthcare support. Training is provided for career development.

Benefits

Increased holidays with length of service

Excellent contributory pension scheme

Comprehensive healthcare cash plan

In-house training programme

Rewards gateway platform

Qualifications

• Commercial experience in a customer service environment is advantageous.
• A positive, 'can do' attitude is essential.
• Willingness to work as part of a team.

Responsibilities

• Book in vehicles for repairs and servicing using the planner.
• Liaise with customers regarding progress and payment.
• Proactively ensure customer satisfaction with completed work.
• Follow administration procedures for services offered.
• Maintain customer satisfaction index performance.
• Inform customers of current service promotions.

Skills

Team player

Excellent customer service

Good communication skills

Job description

Hartshorne Group Customer Service Advisor Shrewsbury

Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our fantastic team at our SHREWSBURY depot (SY1).

Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.

Overview of the Role

• Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
• Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries.
• Proactively contact customers, ensuring that the customer is satisfied with work completed.
• Ensure administration procedures are followed.
• Maintain CSI (customer satisfaction index) performance.
• Inform customers of current service promotions.

Hours

Monday to Friday: 8.00am -17.00pm; Alternate Saturday mornings.

Benefits

• Holidays increase with length of service.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.