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At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

The IT Infrastructure Analyst is responsible for ensuring the stability, security, scalability, and efficiency of infrastructure deployed across all Park Holidays’ locations throughout the UK by managing both cloud and on-premises environments. This role plays a critical part in maintaining business continuity, supporting digital transformation, and optimising IT operations.

• Monitor and manage Azure resources, including virtualization, to ensure high availability and performance.
• Secure IT Systems by implementing security policies, monitoring threats, and ensuring compliance with relevant regulations (e.g., GDPR, SOX, PCI DSS) and industry standards.
• Support physical network infrastructure by configuring and maintaining servers, appliances, L2/L3 switches, VLANs, and network security.
• Optimize licensing and costs by managing Microsoft 365 and Azure resources effectively.
• Act as a point of escalation and provide technical support to troubleshoot and resolve infrastructure, network, and application-related issues for internal IT teams.
• Manage and deploy both on-premise and cloud-based infrastructure at all levels of the OSI model.
• Monitor the infrastructure landscape to ensure it remains supportable, secure, and performant.
• Ensure security patching remains compliant, and risks are highlighted, managed, and mitigated wherever possible for all infrastructure and applications across the business.
• Ensure IT compliance and governance with GDPR, SOX, PCI DSS, and other regulatory frameworks, meeting or exceeding deadlines.
• Take ownership of escalated requests or incidents from the IT Service Desk team through to resolution.
• Support the delivery of IT projects by understanding scope and applying technical skills to devise solutions using new or existing technologies.
• Provide technical and operational support for the resolution and recovery following Critical and Major Incidents.
• Identify areas for service, process, and technical improvements by reviewing current processes and challenging the status quo.
• Investigate technology solutions to meet current and future business challenges or requirements.
• Collaborate with internal and external resources to deliver operational excellence.

• Extensive experience managing and deploying Microsoft/Azure technologies such as Active Directory, DNS, DHCP, Group Policy, Intune, Azure Virtual Desktop, Azure Files, FSLogix, Network Security Groups, Load Balancers, SQL.
• Extensive experience managing and deploying virtual machines (including resource allocation) in both on-premises (Hyper-V, VMware) and Azure environments.
• Extensive experience managing and troubleshooting Windows operating systems (Windows 10/11, Windows Server 2016-2022).
• Working knowledge of networking principles, protocols (TCP/IP, DNS, DHCP), technologies (VLANs, VPNs), and hardware (switches, firewalls).

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme