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Production Continuous Improvement Manager
H.B. Fuller UK Limited
Export Coordinator
Job summary
A dynamic manufacturing business in Leeds is seeking a Customer Service & Export Coordinator to manage customer enquiries and provide exceptional service. Responsibilities include processing sales orders and preparing export documentation. The ideal candidate will have previous experience in customer service and export coordination, with strong problem-solving skills and proficiency in Microsoft Office. This full-time position offers opportunities for development and progression.
Benefits
Qualifications
- Previous experience in customer service and/or export coordination.
- Strong understanding of export documentation.
- Ability to manage multiple priorities.
Responsibilities
- Manage customer enquiries throughout the order process.
- Prepare and manage all export documentation.
- Liaise with freight forwarders for international shipments.
Skills
Customer Service & Export Coordinator
Location: Leeds | Sector: Manufacturing | Employment: Full-Time, Permanent
Salary: Competitive, dependent on experience
Are you an organised and customer-focused professional with experience in export coordination? We’re looking for a proactive Customer Service & Export Coordinator to join a dynamic manufacturing business in Leeds.
- Manage customer enquiries and provide exceptional service throughout the order process
- Process and track sales orders, ensuring timely and accurate delivery
- Prepare and manage all export documentation (invoices, packing lists, certificates of origin, etc.)
- Liaise with freight forwarders and logistics partners to coordinate international shipments
- Monitor delivery schedules and resolve any shipping or customs-related issues
- Maintain accurate records using ERP/CRM systems
- Ensure compliance with Incoterms and international trade regulations
- Collaborate with internal departments to ensure smooth order fulfilment
- Previous experience in a customer service and/or export coordination role, ideally within manufacturing
- Strong understanding of international shipping processes and export documentation
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office and ERP/CRM systems
- High attention to detail and ability to manage multiple priorities
- Be part of a supportive and collaborative team
- Work in a fast-paced, growing manufacturing environment
- Opportunities for development and progression
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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