Pricing QA Manager - Hybrid, Leading Compliance & Remediation

AXA UK; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Manchester is seeking a Quality Assurance Manager to manage pricing compliance and customer remediation. The candidate will investigate pricing breaches, manage related customer requests, and ensure regulatory compliance. This role offers the possibility of flexible working arrangements, a competitive salary, and a comprehensive benefits package including a contributory pension scheme and private medical cover.

Benefits

Competitive annual salary dependent on experience

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private medical cover

28 days annual leave plus Bank Holidays

Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Must be eligible and authorized to work in the United Kingdom.

Responsibilities

• Investigating any possible pricing breaches including General Insurance Pricing Practices.
• Managing Financial Ombudsman service and customer requests for information on pricing complaints.
• Responsibility for file updates.
• Taking ownership for BAU rate & UW changes and support model testing.
• Introducing a feedback loop with operations for real-time customer feedback.
• Monitoring data consistency e.g. quotability, data enrichment match rates.

Skills

Strong experience in Pricing or similar roles in UK Market

Extensive knowledge of insurance market regulation

Exceptional Influencing skills

Stakeholder Management skills

Communication skills

Proven track record on driving and delivering on plans and targets

Job description

A leading insurance provider in Manchester is seeking a Quality Assurance Manager to manage pricing compliance and customer remediation. The candidate will investigate pricing breaches, manage related customer requests, and ensure regulatory compliance. This role offers the possibility of flexible working arrangements, a competitive salary, and a comprehensive benefits package including a contributory pension scheme and private medical cover.