Purchase jobs in United Kingdom

Senior Planning Manager - Birmingham

Senior Planning Manager - NEC Full-Time / Permanent

50000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

The Senior Planning Manager - Responsible for supporting the Head of Planning to oversee the strategic planning and management of event from the operations perspective. This role is designed to support in ensuring that events are organised flawlessly, within budget, and aligned with the Levy's goals and objectives. Planning collaborates with various departments and stakeholders to deliver high-quality experiences that enhance the NEC's reputation and achieve its strategic objectives.

• Support in overseeing operation's events planning for conferences, trade shows, product launches, and corporate events.
• Ensure all events are planned and handed over to the delivery team, within scope and budget.
• Coordinate with internal stakeholders and external vendors to secure necessary resources and support.
• Assist with overseeing the strategic planning for the events operational department, aligned with Levy's overall vision, goals, and objectives.
• Support project delivery to enhance product and service standards.
• Drive changes that continually evolve process and standards to improve guest experience and quality of service.
• Monitor KPIs for event success and operational efficiency.
• Implement and enforce best practices in event management to ensure high standards of quality and consistency.
• Understanding of the existing competitors within Levy sector, also external competitors.

• Promote Levy's Signatures and Departmental SOP compliance.
• Comply with all company and unit policies regarding HR, Health & Safety, Hygiene, Manual handling, COSHH, Fire regulations, Licensing laws, Trading Standards, and environmental policy.
• Assist in owning the delivery of health and safety policies and processes across your remit.
• Assist with ensuring that health & safety principles and rules are strictly driven throughout the department.
• Ensure equipment usage aligns with HSE methods.
• Ensure maintenance processes strictly follow HSE guidelines.
• Ensure all H&S training is completed by the ops team in line with roles and responsibilities.
• Sustainability - promote and drive sustainable choices in line with company's policy standards.

• Assist with leading, mentoring, and developing members of the events operations team, fostering a culture of high performance and continuous improvement.
• Conduct regular appraisals, performance reviews, and succession planning activities, based on agreed result areas and KPIs (if necessary).
• Support regular 1-2-1s within your team (admin role sits under this position / planning team).
• Identify and address training and development needs within your team.
• Ensure effective communication flows in all directions across the operational team and with peers and colleagues throughout the NEC.
• Recognise and celebrate success.
• Demonstrates focus and hunger for ensuring exceptional hospitality experiences, with the ability to inspire the team to work as one.

• Assist in managing the events department budget, including forecast and labour.
• Assist in monitoring staff and operating expenditures to ensure adherence to budgetary guidelines.

• Attend regular client meetings, internal event run-throughs, and communicate changes to relevant stakeholders.
• Passionate about guests - enjoys communicating with clients and going the extra mile to deliver personalised and exceptional customer service.
• Support in being a point of contact for all operational event-related inquiries.
• Champion a guest-first culture, continually sharing and acting on client and customer feedback.
• Actively work with the Operations Delivery and Events team to produce exceptional events.

The Senior Planning Manager role requires a confident leader with the ability to deliver exceptional organisational, strategic delivery, and communication skills. The ideal candidate will have a proven track record of managing and planning large-scale events, leading cross-functional teams, and ensuring the delivery of high-quality event experiences that align with the Levy's brand and objectives.

• Ability to work flexible hours, including evenings and weekends, as required.
• Occasional travel may be required.