Customer Service/Sales Expert

Travis Perkins; Bradford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading building materials supplier is seeking a Customer Service / Sales Expert in Bradford. In this role, you will provide top-notch service to customers, handle product inquiries, and ensure safe product movement within the branch. Candidates should have a friendly and adaptable personality, thrive in a fast-paced environment, and be committed to maintaining high safety standards. This position offers competitive pay and generous benefits, including bonuses and discounts across various retailers.

Benefits

Competitive pay

Annual colleague bonus

Contributory pension

Private healthcare

Life assurance

Group discounts

Online discounts at leading retailers

Qualifications

• Highly adaptable and resilient with a high level of energy.
• Thrives in a dynamic and fast-paced environment.
• Friendly and outgoing personality with strong communication skills.

Responsibilities

• Deliver the highest standards of customer service and relationships.
• Handle requests, provide information, prepare quotes, and assist customers.
• Ensure safe and correct movement of products around the branch.
• Adhere to safety policies and procedures.

Skills

Adaptability

Friendliness

Resilience

Communication

Job description

Joining our friendly and hard working family as a Customer Service / Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. What will I be doing? No one day is the same as the next in TP branch life, but here are a few pointers :

Responsibilities

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
• You’ll also be responsible for ensuring the safe and correct movement of our products around the branch.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

Qualifications

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.

Being a Customer Service / Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.

Benefits

You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!