Property jobs in United Kingdom

Real Estate & Facility Management

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You will oversee the workplace experience for Salesforce's most prestigious locations in EMEA. This portfolio includes the iconic London Tower-featuring our signature Ohana Floor and the Salesforce Innovation Centre (SIC)-as well as our dedicated AI Centre. You will lead a high-performing internal team of three and provide strategic oversight for an outsourced Jones Lang Lasalle (JLL) workforce of 25. This role is the 'face of the office' for highest-level executives and customers regionally & globally. You will be responsible for maintaining “white-glove” standards, managing complex Integrated Facilities Management (IFM) contract performance, and ensuring that our spaces inspire innovation and connection.

• London Tower (Employee floors, Ohana Floor & SIC): Orchestrating world-class hospitality for our flagship executive and customer innovation spaces.
• London AI Centre: Managing the unique hospitality and event needs of our specialized AI hub.
• Workforce: 3 Internal Salesforce full time employees and 25+ JLL outsourced service providers.
• Drive and support the operational strategy for the AI Centre, ensuring the space reflects Salesforce's leadership in technology and innovation.
• In partnership with the EMEA Functional Hospitality Lead, align and support regional strategic operations across Hospitality and all Workplace Services.

• Directly manage and mentor three Full-Time Employees (FTEs), fostering a culture of innovation, empathy, and high performance.
• Oversee the service output of a team of 25+ outsourced service providers (via JLL) including Guest Services and Event Coordinators.
• Act as the primary point of contact for the UK leadership team regarding all hospitality and workplace experience matters.
• Maintain a high-level strategic alliance with the Salesforce UK Ops Manager and JLL Hospitality Lead to synchronize service delivery, manage executive stakeholder expectations, and oversee landlord/building management relations.
• Active input and support to regional Workplace Services leadership team and functional matrix.

• Oversee the performance of the JLL contract, measuring against hospitality and event related SLAs and KPIs.
• Conduct regular business reviews with JLL leadership to drive accountability, service improvements, and cost efficiencies.
• Oversee the hospitality operational budgets, ensuring financial transparency and value for money.
• Be the main point of escalation for disputes/risks Hospitality and Events and lead or collaborate as needed for resolution.
• Conduct and support performance and quality audits against vendor governance forums.

• Provide white-glove support for high-profile executive events, ensuring flawless execution for EMEA leadership and visiting global dignitaries.
• Serve as the primary connection between the Salesforce business and internal business partners and our Hospitality operations.
• Liaise with internal departments (Equality Groups, Marketing, Executive Assistants, Office of the CEO, Salesforce Innovation Centre, Ohana floor , AI centre) to align workplace services with business priorities.
• Oversee the activation and hospitality standards of the ‘Ohana Floor’, balancing internal employee needs with external community and executive events.
• Drive the operational strategy for the AI Centre, ensuring the space reflects Salesforce's leadership in technology and innovation.

• Maintain the highest standards of office aesthetics, “Vibe,” and service delivery throughout the London Tower and AI centre.
• Implement and leverage approved workplace technology (Smart Building tools, feedback apps, internal dashboards ) to gather data and drive continuous service evolution.
• Support key FM & Safety partners and hospitality suppliers in meeting Salesforce's environmental, health and safety standards.

• Experience: 8+ years in Hospitality Management, Workplace Experience, or Luxury Hotel Management, preferably within a high-growth tech environment or a global corporate headquarters.
• Contract Management: Proven track record of managing large-scale IFM or outsourced service contracts (experience with JLL/CBRE/ISS is a plus).
• Stakeholder Navigational Skills: Exceptional ability to establish strong working relationships, to communicate and influence effectively at differing levels, including C-suite executives and senior leadership.
• Leadership: Experience managing direct reports and leading large, diverse cross-functional teams.
• Operational Rigor: Deep understanding of event logistics, catering operations, and front-of-house best practices.
• Resilience: Ability to remain calm and effective under pressure in a fast-paced, changing, high-visibility environment.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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