Nhs jobs in United Kingdom

Barchester are recruiting a Customer Relationship Manager to join their prestigious care home team. The role involves supporting the home to increase occupancy through a range of sales and marketing approaches, including handling enquiries, developing the digital profile of the home, and networking with the local community.

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the profile of the home and generate enquiries.
• Support local and wider marketing activities to drive conversion rates and increase occupancy.
• Analyse data using Salesforce or a similar CRM application.
• Deliver a professional sales and marketing approach to drive occupancy in partnership with the management team.

Barchester is an industry-leading care provider in the UK, with strong quality ratings and a clear focus on providing residents with exceptional quality care. They are dedicated to ensuring that their team are respected and their contributions valued.

• Represent Barchester and our state-of-the-art home in a friendly and professional manner.
• Lead all sales activity for the home, including talking to potential new residents over the phone and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements; respond to sales enquiries and actively generate leads.
• Identify local marketing opportunities and maintain a contacts database.
• Work with an exceptional management team to support occupancy growth and overall home success.

• Rewards package: Attractive salary, alongside a competitive commission structure; access to retail and leisure discounts; wellbeing support and Best Doctors Service; opportunity to develop within a supportive team.
• Need to have: Proven sales and marketing experience (preferably in healthcare but not essential); ability to analyse data on Salesforce or similar CRM; self-motivated and target-driven; interpersonal and professional qualities; confident user of Microsoft Office (Excel/Powerpoint); full UK driving licence.
• Need to do: Represent Barchester professionally; manage all sales activity for the home; engage with potential residents and provide tours; respond to enquiries; generate leads and marketing opportunities; maintain a contacts database.

• The successful candidate will have proven sales and marketing experience, preferably in the healthcare sector but not essential.
• Ability to analyse data on Salesforce or similar CRM application; self-motivated and target-driven; excellent interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel/Powerpoint) and a full UK driving licence.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Salary expectations will be discussed at interview stage depending on experience.