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Customer Success Specialist — Hybrid UK
Job summary
A growing HR technology company is seeking a Customer Success Executive to enhance customer onboarding and usage of their platform. This role involves supporting customers to ensure they gain maximum value, acting as their main point of contact for account growth. Ideal candidates have 1-3 years of experience in customer success or account management, ideally in a SaaS environment. The position offers a hybrid working model, ensuring flexibility for candidates based in the UK, along with competitive benefits including private medical healthcare and 25 days of annual leave.
Benefits
Qualifications
- 1-3 years of experience in customer success, account management, or client support.
- Strong verbal and written communication skills.
- Experience in SaaS, HR tech, or recruitment technology is beneficial.
Responsibilities
- Support new customers from setup through to first success.
- Act as the main point of contact for day-to-day support and account growth.
- Provide training and proactive guidance to customers.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.