IT Helpdesk Analyst - macOS and Jamf

Eligo Recruitment; Greater London; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A technology recruitment agency is seeking an IT Helpdesk Analyst to provide 1st and 2nd line technical support in a dynamic team. The role involves managing IT issues in a Mac-focused environment while also supporting Windows systems. Strong communication skills and experience with tools like Jamf and MS Office 365 are essential. The position offers opportunities for growth in a creative culture and a hybrid working model, initially requiring 4 days in the office.

Benefits

Opportunities for growth and training

Flexible working from home and office

Innovative work culture

Qualifications

• Strong experience in 1st and 2nd line IT support, capable of handling both Mac and Windows.
• Excellent knowledge of Adobe Creative Cloud and MS Office 365.
• Methodical and diligent with great attention to detail.

Responsibilities

• Provide technical support for macOS, Jamf, and Windows environments.
• Resolve IT support tickets and manage onboarding and offboarding.
• Support both in-office and remote employees with hardware/software issues.

Skills

1st and 2nd line IT support

macOS and Windows systems

Adobe Creative Cloud

MS Office 365

Excellent communication skills

Tools

Jamf

Job description

Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team!

As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees. This hands‑on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac‑based environment with Jamf and some Windows support as well.

You’ll be the go‑to person for anything IT‑related, ensuring smooth operations for the team!

Key Responsibilities:

• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.
• Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.
• Support both in‑office and remote employees, including troubleshooting hardware and software issues.
• Set up meetings, manage print requests, and provide physical IT assistance when needed.
• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.

What you’ll bring to this IT Helpdesk Analyst role:

• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
• JAMF experience would be beneficial.
• A passion for technology with the ability to multitask and work under pressure.
• Excellent communication and interpersonal skills to support users at all levels.
• A methodical and diligent approach to your work with great attention to detail.

Why this IT Helpdesk Analyst role is great for you:

Creative Culture: Work in a vibrant and innovative environment where creativity meets technology.

Learning and Development: Opportunities for growth, training, and continuous development.

Hybrid Working Model: A flexible approach to working from home and in the office.

On‑site Support: Initially working in the office 4 days a week, with the potential to reduce to 3 days as the team grows.

Salary:

£32,000‑£35,000 per annum

If you’re looking for a role that combines technical expertise with a creative, supportive environment, apply to this IT Helpdesk Analyst role today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. Eligo is committed to diversity, equity and inclusion and encourages applications from individuals of all backgrounds and experiences. All will be considered for employment without discrimination.