Customer Success Specialist — Hybrid UK

RefNow; Sheffield; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A growing HR technology company is seeking a Customer Success Executive to enhance customer onboarding and usage of their platform. This role involves supporting customers to ensure they gain maximum value, acting as their main point of contact for account growth. Ideal candidates have 1-3 years of experience in customer success or account management, ideally in a SaaS environment. The position offers a hybrid working model, ensuring flexibility for candidates based in the UK, along with competitive benefits including private medical healthcare and 25 days of annual leave.

Benefits

Hybrid working model

WeWork office access

25 days annual leave plus bank holidays

Private medical healthcare

Regular team socials and wellbeing initiatives

Qualifications

• 1-3 years of experience in customer success, account management, or client support.
• Strong verbal and written communication skills.
• Experience in SaaS, HR tech, or recruitment technology is beneficial.

Responsibilities

• Support new customers from setup through to first success.
• Act as the main point of contact for day-to-day support and account growth.
• Provide training and proactive guidance to customers.

Skills

Customer success experience

Account management

CRM software proficiency

Strong communication skills

Tools

HubSpot

Zendesk

Job description

A growing HR technology company is seeking a Customer Success Executive to enhance customer onboarding and usage of their platform. This role involves supporting customers to ensure they gain maximum value, acting as their main point of contact for account growth. Ideal candidates have 1-3 years of experience in customer success or account management, ideally in a SaaS environment. The position offers a hybrid working model, ensuring flexibility for candidates based in the UK, along with competitive benefits including private medical healthcare and 25 days of annual leave.