Management Assistant jobs in United Kingdom

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.

12-month Maternity Cover

As a Receptionist, you may be the first or last person our guests interact with. Your customer service skills will be top-notch. From the arrival experience to check-out, you will shape guests’ impressions, from a warm welcome to ensuring they leave satisfied.

The role involves working closely with other departments to enhance the guest experience, answering calls, allocating rooms, and preparing bills. Strong computer skills are essential alongside excellent personal skills.

• Genuine, warm approach with outstanding people skills
• Strong attention to detail and IT proficiency, ensuring accuracy in room allocation, billing, and noticing small details like guests’ preferences
• Good communication skills and proficient English, both written and spoken
• The ability to thrive in a fast-paced environment with a positive, proactive attitude
• Previous experience is preferred but passion for excellent customer service and people skills are most important

At Eden Hotel Collection, we value your happiness, growth, and success, with industry awards in 2023 and 2024 for employee wellbeing and engagement. Follow us on Instagram @ehcpeople for more insights.

• Generous Time Off: 31 days, increasing to 33 with service
• Monthly Tips: Shared service charge/gratuities paid bi-monthly
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
• Wellbeing Center: Access to recipes, fitness videos, and financial tools
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP
• Sustainable Commuting: Cycle-to-Work and EV leasing options
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
• The Happy Hub: Peer-to-peer recognition and rewards platform
• Wellbeing Support: Financial, mental, and physical support via Hospitality Action
• Employee Communications: Stay updated via Eden Engage
• Grow with Eden: Apprenticeships and leadership programs
• Family-Friendly Policies: Enhanced leave and return-to-work support
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance

We foster an inclusive workplace where your voice matters:

• Your Voice Matters: Regular surveys to gather your input
• Real Action: Responding to your feedback with "You said, we did"
• Sustainability Focus: Employee champions at all locations

We are members of the Hoteliers’ Charter, guided by values of Heart, Honesty, Spirit, and Team. We welcome applications from all backgrounds, perspectives, and experiences, including underrepresented groups, parents, people with disabilities, and diverse communities. Join us to work for a values-led, award-winning employer.