Jobs in York, United States

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.

As we continue to support growth and expansion, we are seeking an experienced Solutions Engineer II to play a crucial role in our dynamic team, sharing technical expertise and delivering solutions that empower businesses and educational institutions.

Position Summary:

As a Solutions Engineer II, you will play a pivotal role in presenting Panopto’s product functionality and overcoming technical objections. Common responsibilities include: being a key pre- and post-sale technical advisor, gathering product feedback, sharing integration and security information, and taking part in formal document submissions (e.g. security assessments and tenders). Other responsibilities may be assigned to help drive our vision and mission in alignment with our organization’s values.

In this role, you will

• Responsible for presenting the product to potential and existing customers at field events such as conferences, trade shows, etc.
• Responsible for developing new ways to deliver product demonstrations
• Record informative video content for the benefit of Sales and other teams
• Respond to formal document requests in the form of RFI / RFP / Security questionnaires and provide security and compliance information to potential and existing customers
• Evaluate the technical capabilities of potential partners
• Participate in evaluations of new products and services
• Present products at field events (e.g. conferences, user group meetings, and prospective customer onsite).
• Identify and share trends within sales opportunities, such as new integration requests and product improvements.

• At least 5-6 years of experience in a customer-facing role, solving technical issues.
• A degree in computer science, information systems or similar is preferred.
• Knowledge of Panopto’s product or relevant tech stack and technologies is preferred. This includes, but is not limited to: AWS, SSO integrations, APIs, LMS integrations (LTI), SCORM, HLS video, AI, Salesforce, Slack, Zoom, G Suite, Responsive, Vanta, and Postman.
• Through your past experiences, you have a solid track record of professional and effective verbal and written communication skills.
• Quick learner who rapidly acquires and applies new skills effectively in work situations.
• Strong analytical thinker, capable of breaking down problems and evaluating options based on costs, benefits, and risks.
• Proactive in implementing new knowledge and skills promptly to enhance job performance.
• Persuasive and convincing, able to inspire and motivate others using facts, logic, and enthusiasm.
• Effective communicator, skilled in choosing appropriate content and methods for different audiences.
• Clear and credible speaker, adept at selecting the right tone for various situations.
• Good listener, receptive to feedback and capable of considering others' perspectives.
• Comfortable using web and video applications.

The Team: Panopto's productive and impactful Solutions Engineering team collaborates effectively to translate prospective customer needs into valuable solutions. The team has deep technical expertise, prioritizes customer needs, and continuously learns and adapts to deliver tangible results.

Job Applicant Privacy Notice (compliant with GDPR)

As part of any recruitment process, Panopto Global Ltd collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information do we collect?

Panopto Global Ltd collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;

• details of your qualifications, skills, experience and employment history;

• information about your current level of remuneration, including benefit entitlements;

• whether or not you have a disability for which the organization needs to make reasonable adjustments during the recruitment process; and

• information about your entitlement to work in the UK.

Panopto Global Ltd may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. We may also collect personal data about you from third parties, such as references supplied by former employers. We will seek information from third parties only once a job offer to you has been made and will inform you that we are doing so. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does Panopto Global Ltd process personal data?

We need to process data to take steps at your request prior to entering into a contract with you. We may also need to process your data to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with its legal obligations. For example, it is mandatory to check a successful applicant's eligibility to work in the UK before employment starts.

Panopto Global Ltd has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims. Panopto Global Ltd may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. We may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. We process such information to carry out its obligations and exercise specific rights in relation to employment.

If your application is unsuccessful, Panopto Global Ltd may keep your personal data on file in case there are future employment opportunities for which you may be suited. We will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.

How does Panopto Global Ltd protect data?

We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Panopto Global Ltd keep data?

If your application for employment is unsuccessful, the organization will hold your data on file for 6 (six) months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further 6 (six) months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed. You will be asked when you submit your CV whether you give us consent to hold your details for the full 12 months in order to be considered for other positions or not.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your Human Resources file (electronic and paper based) and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;

• require the organization to change incorrect or incomplete data;

• require the organization to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where Panopto Global Ltd is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact hr@panopto.com. If you believe that the organization has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Panopto Global Ltd during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency:

_ We have human oversight in all hiring decisions.

_ If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

_ Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

_ We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.