Jobs in Wigan, United Kingdom

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

8 weeks training, fully remote, training will be Monday - Friday 9am - 5:30pm

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

As part of the application process, we'll ask you more about the below shift patterns, please note this role will require you are fully flexible to accommodate both possible shift rotations.

• 5pm-1.30am with with a 1 in 3 weekend rotation
• £208 monthly allowance on top of base salary (£2503 per year)
• 12.30am-9am with a 1 in 3 weekend rotation
• £417 monthly allowance on top of base salary (£5004 per year)

Our Financial Crime Overnight TeamWe are looking for night owls who love solving problems and keeping up-to-date with the latest financial crime and fraud trends to join our late team, working 12am - 9am, and help Monzo make money work for everyone.We complete a diverse range of fraud and financial crime tasks within our Overnight team, to ensure that we keep Monzo and our customers safe around the clock.

We believe that the Overnight team is best placed to protect our customers and Monzo when they have a holistic understanding of the threats that we need to prevent. This means that all financial crime and fraud work is tackled as one Overnight team with multi-skilled individuals.This means that you’ll have the opportunity to be exposed to, and trained to work on, a variety of financial crime and fraud tasks over the course of your career at Monzo.

One of our current Out of Hours Investigators tells you more:

'Working as an Out of Hours Anti-Money Laundering Investigator has not only allowed me to build on my existing skill-set but also given me a level of freedom during the day that I now find invaluable. In the evenings and nights I help to keep our business safe whilst also finding ways to support the team around me - especially those new to the role - and during the day I'm free to take care of chores, spend time with friends & family, and also study!

Talking of studying - the £1000 learning budget that Monzo grants each employee has allowed me to sign-up for an advanced course to hone my Investigator skills. Several of my peers are also doing this and it has been a great way to develop our understanding of the industry whilst also building a network of colleagues & friends.

Initially, I found the pace of work challenging to maintain as Monzo operates a little differently to my previous employer and I worried that working later hours would mean reduced support - but the Out of Hours team were there to help me each step of the way, building my confidence, providing me with constructive feedback, and offering second opinions on trickier tasks. Now that I'm up-to-speed, the most rewarding part of my job is helping others - something that my manager and I have started building into my personal development plan and I'm so excited to see where my Monzo career takes me next...'

• Making decisions about what to do with customer accounts that are flagged by our transaction monitoring system
• Writing suspicious activity reports for Monzo and the National Crime Agency
• Engaging with other banks and financial institutions about reports of fraudulent behaviour
• Securing fraudulent funds so that they can be returned to victims

We’d love to hear from you if…

• You have experience working in operational financial crime, fraud, or screening teams - or think that you have other relevant experience that we should consider
• You have a keen interest in anti-money laundering or fraud trends
• You love connecting the dots and solving problems
• You are comfortable making judgement-based decisions in a changing environment
• You’re great at explaining things to people, and have flawless written English
• You’re excited by our mission of making money work for everyone

What’s in it for you

We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

This role is remote based in the UK

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 3 key steps

• Initial application questions (please take your time, we read these carefully!),
• A call with the Recruiter
• Values & role-specific technical skills interview to assess your AML knowledge
  
  

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via Sophiewalker@Monzo.com

#LI-REMOTE #LI-SW

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

• was born in the United States (US)
• has at least 1 parent who was born in the US
• is a naturalised citizen of the US
• is a green card holder
• is a US tax resident

Keeping your data safe is really important to us. * Select...

Please confirm your UK Right to Work status. * Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

If you’d like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers).

If you'd like to, please spell out your name how it's pronounced so we know how to say it.

Tell us about the most complex case you have worked on and what your involvement in it was? What made it so complex and what was the outcome? (Recommended word count 250-500) *

Out of the two shift types advertised, please confirm what your preference would be? *

At this stage we cannot guarantee we'll be able to accommodate your shift preferences, therefore can you also confirm your able to work both patterns advertised? *

Please confirm you are able to start with us on Monday 1st September? *

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

How would you describe your gender identity? Select...

Do you identify as transgender? Select...

What's your sexual orientation? Select...

Do you identify as having a disability? Select...

Do you consider yourself to be neurodivergent? Select...

How would your describe your ethnicity? Select...

By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.