Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Arise Virtual Solutions; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading virtual service provider is seeking a Remote Community Moderator for a major gaming client. This role involves providing email and chat support while engaging with the gaming community in both English and French. Candidates will need strong problem-solving skills, patience, and empathy, alongside experience with community platforms like Discord and Facebook. This is an excellent work-from-home opportunity for those passionate about gaming and customer service.

Qualifications

• Proficiency in reading, writing, and speaking English and French.
• Strong experience on community platforms like Discord, Facebook, and YouTube.
• Excellent written, listening, and verbal communication skills.

Responsibilities

• Provide email and chat support for a gaming client.
• Monitor community channels and apply moderation guidelines.
• Engage positively with players while resolving issues.

Skills

Fluency in English

Fluency in French

Patience

Empathy

Problem-solving skills

Engagement moderation

Job description

Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world‑renowned with gaming studios across the globe for its premier gaming subscription service and catalog of award‑winning titles.

If you love gaming, combine your passion with revenue‑generating gig work. Earn from home and make money doing what you love.

What’s Needed to Provide Support for this Client

• Proficiency in reading, writing, and speaking English and French is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry; engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game‑specific terminology, slang, and context.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

Must‑Have Qualities and Capabilities

• Patience and empathy; maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement moderation, crafting personal, appropriate, on‑brand responses to players.
• Monitoring all assigned community channels, applying client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
• Able to task‑switch with ease and evolve as the requirements of the role change over time; deliver excellent customer service.
• Fluency in English.

Community Platforms May Include

• Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram and TikTok. Strong experience on these platforms will be added advantage.

What It Takes To Succeed

You must be self‑motivated, possess outstanding problem‑solving skills, patience and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work‑from‑home opportunity is for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

About Arise

Arise connects small home‑based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients; you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.

Sign up at AriseWorkFromHome.com

This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.