Remote Field Service Engineer — Gaming Machines

Aristrocat; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading gaming technology company in the UK is seeking a technician to provide installation and support for slot machines. The role includes troubleshooting, customer service, and maintaining equipment. Candidates should have electronics qualifications, industry experience, and excellent communication skills. This fully remote position allows for travel within the UK and requires a commitment to customer satisfaction and teamwork.

Benefits

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Qualifications

• Electronics qualifications preferred.
• Industry-related experience preferred.
• Demonstrate problem-resolution skills and ability to learn.
• Understanding of all Microsoft Office Suite products.
• Must have excellent verbal and written communication and customer service skills.

Responsibilities

• Install and repair vital gaming machines.
• Coordinate installations and visitation schedules.
• Provide customer support for training and maintenance.
• Assist customers with technical challenges.
• Lead service activities to resolve customer concerns.

Skills

Problem-resolution skills

Customer service skills

Organizational skills

Detail-oriented

Digital electronics understanding

Networking technologies familiarity

Education

Electronics qualifications

Industry-related experience

Tools

Microsoft Office Suite

Job description

A leading gaming technology company in the UK is seeking a technician to provide installation and support for slot machines. The role includes troubleshooting, customer service, and maintaining equipment. Candidates should have electronics qualifications, industry experience, and excellent communication skills. This fully remote position allows for travel within the UK and requires a commitment to customer satisfaction and teamwork.