Performance Manager

HCRG Care Group; Remote; GBP 55,000; Full time

Job summary

A leading health and care service provider in the UK is seeking a Performance Manager. You will lead a performance agenda, ensuring KPIs are met with excellence while providing essential insights to support continuous improvement. This home-based role involves regular travel and requires a degree in health or analytics along with strong communication skills. Salary of £55,000, including perks like private medical insurance and a group pension.

Benefits

Private medical insurance

Group pension

Discount membership

Access to wages as earned

Online and face-to-face wellbeing support

Professional development opportunities

Qualifications

• Experience utilizing and capturing data to evidence the delivery of performance targets.
• Work effectively under pressure and to tight deadlines.
• Confidence to challenge constructively.

Responsibilities

• Develop understanding of the company's direction and current operations.
• Support the Interim Head of Performance with updates and data assurance.
• Provide data to manage operational pressures and track themes/issues.

Skills

Strong communication and interpersonal skills

Ability to prioritise and manage competing demands

Ability to influence key stakeholders

Experience of producing reports

Education

Degree or equivalent experience in health, analytics or operational delivery

Job description

Overview

Join a national team dedicated to transforming community health and care services as a Performance Manager. Reporting to the Regional/Managing Director you will lead the performance agenda, ensuring contractual obligations and KPIs are met with excellence. Your insights and operational support will be essential to delivering continuous improvement and high‑quality outcomes across the region. This role is home‑based with regular travel across regional areas (e.g. BSW). The role of Performance Manager is a temporary role for FY26, to provide support to the performance team in the BSW business unit and help drive the execution of the in‑year strategy.

Key Responsibilities

• Develop a good understanding of the company’s overall direction, strategy and current operations.
• Support the Interim Head of Performance in BSW with updates and data assurance to give a view on operational success and any emerging concerns.
• Work closely with colleagues in the BSW business unit and corporate functions, specifically: Analytics/Clinical Systems to align data with performance and support the Senior Performance Manager in identifying issues and risks.
• Provide data where necessary to manage operational pressures, feed back on performance and track themes/issues.
• Further responsibilities as outlined in the attached job description.

Qualifications

• Degree or equivalent experience in health, analytics or operational delivery.
• Experience utilising and capturing data to evidence the delivery of performance targets and plans.
• Strong communication and interpersonal skills with emotional intelligence to engage multiple stakeholders at different levels effectively.
• Experience of producing reports.
• Ability to prioritise and manage competing demands.
• Work effectively under pressure and to tight deadlines.
• Ability to influence key stakeholders while understanding alternative perspectives and competing demands on others.
• Confidence to challenge constructively.
• Understanding of national health policy, including clinical governance, clinical quality, patient safety and quality improvement.

Desirable

• Experience in the health care sector.
• Experience of producing data in a healthcare setting, either in the NHS or for a private provider.
• Good knowledge of health regulatory frameworks and the role of regulators (CQC, Monitor, etc.) and associated health policy.

Other Requirements

• Ability to drive and access to a vehicle for work‑related travel.
• Ability to manage own workload.

Package Description

• £55,000 with group pension.
• Private medical insurance with fast access to specialists.
• Free tea, coffee and milk at base location.
• Membership of My Reward Hub providing discounts on everyday purchases, cashback and voucher offers.
• Access to wages as you earn them to help cover life's emergencies.
• Online and face‑to‑face help with mental and physical wellbeing.
• Access to eLearning, bespoke career pathways and continuing professional development.
• An open, just culture encouraging ideas to deliver our purpose, backed by at least £100,000 of ringfenced innovation funding each year.
• Majority of services holding "good" or "outstanding" ratings from the Care Quality Commission.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do.

Equal Opportunities

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident, Committed company, working to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Safeguarding and Protecting

Safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team.

Apply Now

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.